Azureva les Karellis - Skipass Inclus!

The management of this hotel club is a real disgrace. To think that we save all year to have a nice vacation, only to end up in such a place... What a failure! Cleanliness is a concept in this establishment: we stayed 11 days and not once did anyone come to clean. The bath towels were not changed (imagine the state at the end). We had to negotiate to ask the staff for toilet paper, who, once they had given us a good telling off, showed us the way to the storage room so we could serve ourselves. Oh yes, a family we became friends with told us that they would go and get a vacuum cleaner themselves and then do their own cleaning. Remember to sort your cutlery in the canteen. A one in three chance that it will be poorly washed, if you manage to get a piece of cutlery, which is no easy feat (no glasses one day, no spoon the next, etc.). Food-wise, we've hit rock bottom. The dishes were disgusting (very poor quality meat, frozen desserts, etc.). My partner and I got food poisoning at the end, probably due to poorly cleaned vegetables. My wife was actually scared for her tooth when she ate the grated carrots from the picnic prepared by Azureva, in which there was a stone. The staff's response: it was the machine that did a bad job of cleaning. If it was the machine, then everything is fine! Also, remember to come when the restaurant opens, otherwise there will be nothing left to eat very quickly! And be careful, on pasta party days, you may have to wait 20 minutes in line for your plate of carbonara! Otherwise, in terms of entertainment, don't expect much apart from karaoke, the pétanque evening and the hike (for a fee). Also, don't come with several families, because you won't be at the same table. One reservation = one table. We ate at the beginning of our stay away from the family we came to share this vacation with, because, you see, "those are the rules." In the end, we were all seated at a table together, but along the line for the hot meal. We were stuck with the people standing there waiting. I'm not going to dwell on the management of this hotel any further in this comment. It would take too long. In three words: Move on! We won't stop there. This level of service can't continue in 2023!

Accueil très sympathique, équipe très agréable et efficace, bonne ambiance pour ma semaine passée aux Karellis, équipements au top ! De jolis paysages à découvrir ! Très bon rapport qualité prix, je recommande les yeux fermés et je reviendrais !!!!