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Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.

We had a wonderful experience at the Grand Hotel Suisse Majestic. It is across the street from the train station. The check in was flawless and we were able to check in early. We had a room with a balcony which overlooked Lake Geneva. We asked several of the staff for assistance on places to go and directions and they were knowledgeable and helpful to us. They never made us feel rushed as we attempted to convey where we were trying to go. The beds were so comfortable and the room was spacious. The bar and restaurant were busy but we did not eat there as it was a bit pricy. We had breakfast at Fleur des Pains next door which had a wonderful selection of pastry. We would definitely stay here again.

This was one of the most spacious rooms we've ever stayed in, with a balcony overlooking the lake -- just an amazing view! It is ”antique” in many ways, but charming and comfortable. The dining and common areas are gorgeous. The staff was very friendly and assisted us with our sightseeing plans. It is right next door to the ****** (Queen studio) and very easy (and beautiful) 20 minute walk along the lake to get to the Chillon Castle. It is about 2 blocks from the train station, and close to bank and several restaurants and stores.

The facilities are first-class and the room price is not expensive. You can have a panoramic view of the lakes and mountains. Walking along the flower avenue, you will enjoy world-class scenery in the morning and evening. The cost-effectiveness of dining is not high, and the bus station is easily accessible. If you don't have much luggage, you can walk there in 10 minutes.

Due to the recent name change which we weren’t aware of, we walked past the hotel without realizing it as the signage was so tiny! There’s ongoing Reno @ Lobby - which wasn’t a big deal. We received a warm welcome from the staff esp the gentleman (sorry, missed out the name) who was apologetic about the non-communication wrt name change etc. He proceeded to upgrade us and it was an excellent treat! The hotel’s location is absolutely fabulous- right on promenade, next to the lake. Beautiful awesome (day & night) view from our window. The bathroom, which seemed to have been recently renovated, is nice and clean but is a bit tiny. In room speaker was great! Complimentary drinks fm mini fridge. Breakfast buffet has good selection , even with a customized / on request egg station. A very lovely pleasant stay !

Location is about less than 10 mins walk or can take a bus which will take less than 2 mins exclude waiting time. Checkin is at the opposite hotel. Check in staff is very friendly, allowed us to leave our luggage at reception as we are early. Room toilet is abit small. Room size is just right for 2 pax. Breakfast was limited. No meat/eggs, just bread/milk/coffee/tea/cereals/yogurt. Breakfast area was scenic though.

From Montreux Train Station, take the 204 to the bon-port. The hotel is located on the shores of Lake Geneva, and the restaurant on the first floor has a small door directly to the lake. The front desk is attentive, the breakfast has hot food, the variety is rich, the room has a hot water bottle, body wash and lotion, etc. There are no slippers and shampoo, it is clean and worth staying.

We had a quadruple room. There were 2 beds in one room with a sink in the room, and 2 beds pushed together in the other room with a sink and shower/tub in that room. Fixtures were old and shower was hard to use for someone tall. The only toilet was in the hall and did not have its own sink. We also had family in a nearby double room and they had a modern bathroom. The location is good. There is a bus stop right outside that will take you to Chillon Castle or the train station. We were given free transport cards. There is a French bakery just outside the hotel and it was an easy walk to Montreux Noel. We did not have the hotel's breakfast. There is a restaurant and bar on site. The best part was the view. We had a small balcony with a table and 2 chairs with a view of the lake and the mountains that was wonderful to wake up to.

The people in Montreux were the best but not the people in this hotel

Good location, invincible landscape