Hot spring Hotels in Montreux

We had a wonderful experience at the Grand Hotel Suisse Majestic. It is across the street from the train station. The check in was flawless and we were able to check in early. We had a room with a balcony which overlooked Lake Geneva. We asked several of the staff for assistance on places to go and directions and they were knowledgeable and helpful to us. They never made us feel rushed as we attempted to convey where we were trying to go. The beds were so comfortable and the room was spacious. The bar and restaurant were busy but we did not eat there as it was a bit pricy. We had breakfast at Fleur des Pains next door which had a wonderful selection of pastry. We would definitely stay here again.

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

I stayed in 10 hotels during my trip to Switzerland, but this was the only one I had a bad experience with. The main problem was the front desk service. We booked a triple room, but we were given a double bed room. We negotiated with the front desk three times. The first time, they said they would handle it and asked me to wait. After waiting for a long time, no one handled it. The second time, they said they would separate the beds, but it was still not handled. The third time, they said they had a sofa bed (actually they didn't), and asked when it would be handled. The front desk said they didn't know 🤷. Later, the room attendant finally came to separate the beds and helped us add a folding bed. The front desk service is not worthy of a five-star hotel. Other restaurants and environments are good.

The hospitality at Mona hotel is the best we have experienced throughout our trip in Europe, the room has great view and clean. The free mini bar and breakfast was great! We had so much fun with the bike rental hotel provides. The only downside may be the design of the toilet shower is not quite user friendly and they could add more lights in the room. We enjoyed our stay and would return again.

The transportation is very convenient. You can take the bus from the train station to the hotel in one stop. Thank you very much for upgrading us to the five-star hotel where we checked in. The lady at the front desk was very friendly and enthusiastic. The room we stayed in was spacious and bright. Except for the lack of toothbrush and toothpaste, there were slippers and other toiletries, and the toiletries were high-end. There was a small incident because although two people applied for it when making a reservation, only one person's name was reserved, so we were only given a travel pass. When visiting the ancient city of Chiyong, we need another transportation card to get a 50% discount. , fortunately, I got the number of another transportation card through phone communication. Hope this is noticed when checking others in. Overall, a very satisfying stay experience

We went to Montreux Xmass Mess for a long weekend. The hotel is a 10 minits walk from Christmas mess. The Romm was godd, quite. The personal were kind, and helpfull. The bar was'nt open, when I wanted a coffe, the Receptionist was so kind and made for me. The breakfast was delicious.

Here are the key points of my feedback: Room Setting: The view of the room is nice and antique. However, I did not quite understand why the sink were separately located at the corner of the room instead of inside the washroom. Dining Experience: My dining experience at the hotel was satisfactory. If there was hot food available in the morning, it would be much better. Amenities and Facilities: While the hotel's amenities and facilities were functional, I observed signs of wear and tear throughout the property. Investing in the upkeep and modernization of facilities could significantly enhance the overall guest experience.

This hotel is not worth ONE star! The so called ”breakfast” is cheap food in old buffets and a dark, dirty room. THREE old PIECES of cheese and formed ham, as cheap as animal food, is NOT a breakfast, that is simply FRAUD! NEVER TAKE THIS AS A HOTEL!!! It is a kennel on street level. Without blends in front of the window, with damaged bath-insides and damaged furniture insed. It is a CHIZ to every custumor expecting THREE stars! We had THREE little dogs with us, and they charged 45 CHF for ONE room to clean, which was NOT clean before! (I got enough pics of that situation!) We were charged with 248 CHF for a dirty, hot, MOULDY room, CHEAP bread in the morning, a DIRTY and DUSTY dining facility and an extremely unfriendly ”manager”. NEVER again! Deutsch: Dieses Hotel ist KEINEN Stern wert! Das sog. ”Frühstück” bestand aus BILLIGEM Brot, spärlichem Massen-Aufschnitt, INDUSTRIEGEKOCHTEN EINGEFÄRBTEN Eiern, und ALTEN AUFGEBACKENEN GEBÄCKSTÜCKEN. Jede Jugendherberge ist sauberer und macht ein Bufett, wie angekündigt. Das war KEINE 2 CHF wert! (Fotos vorhanden!!). Das Geschirr, wie die Vorlege-Utensilien waren alt und kaputt, der sog. Speisesaal staubig und muffig, das Brot vom BILLIGSTEN WAS MAN SICH VORSTELLEN KANN! Wir haben für 3 Hunde für eine ANGEBLICHE Reinigung von EINEM Zimmer 45 CHF bezahlt!!! Für DREI Stücke ALTEN KÄSE, FABRIKWURST, BILLIGTOAST, aufgewärmte, zusammengesammelte Backstücke und eine UNTERIRDISCHE Atmosphäre dort 52 CHF!!! Für das Zimmer mit VERSCHIMMELTEM BAD, SCHRANK, ohne richtige Beleuchtung sowie KEINE Gardinen- EBENERDIG ZUR STRASSE!!! 160 CHF!!! DAS IST EINE DER MIESESTEN ABZOCKEN UND ABSTEIGEN, DIE ICH JE ERLEBTE!!!!!

We had a fantastic stay at Hôtel du Grand Lac Excelsior. The first thing that struck us was how helpful and friendly the staff were, nothing was too much trouble for them. The hotel itself was clean, there were areas that possibly could be updated, like the carpets in the corridors, but I'm being picky there really, because it didn't affect our stay, and the overall decoration of the hotel was beautiful. We stayed in a suite and it was perfect for our family of four, it was comfortable, with two bathrooms, a sliding door onto the garden, and it was very cosy. The location is the real drawing point, eating breakfast at a window with views of Lac Léman and mountains was breathtaking, I've never had such a beautiful view when eating before. My 5 year old daughter said it was the 'best day of her life'! High praise from this family, and we can't wait to return!