On September the 9th, 2022 we checked into your hotel, as part of a large group that reserved many rooms in your hotel for celebrating my son in law brother, Upon check in, ROOM 163, I was requested to provide my credit card info in order to access our reserved room. That is a normal procedure in many hotels, and I do respect it. However, I was immediately notified by VISA that an additional hold of $ 200 was applied. Requesting the front desk for clarification, I was told that it is a “security deposit”. For exactly what, I had no idea and the clerk could not explain. If it was for possible damages that may be my responsibility, than the hotel had to escort me to my room and verify with me that all is OK, before giving me access. If it is for after I check out, than no one came to check the room upon my departure. So what is the point? I was asked if I am an Aeroplan member. I provided the clerk with my membership number and was assured to earn the points. It’s been over 20 days, and no points have been credited. We have stayed for 3 consecutive nights. During the entire stay, we did not have our room cleaned even once. We had only one and a half rolls of toilet paper for 3 days. We had to buy papers at Walmart. We did not have our sheets changed. We did not get any soap and shampoo provided for 2 days. We had to buy supply at the nearby Walmart. We had to beg the cleaning girl in the hallway for more towels, as new fresh towels were not supplied. I personally complained to the front desk that our faucet is not working properly, it was seized. I was promised it would be rectified, but no one showed up. Our garbage was never emptied. I had to take it outside the room once a day. The ceiling fan in the bathroom is probably clogged, and humidity would stay in the bathroom for a long time. The carpets have not been vacuumed, and felt dusty. There were 8 large pillows, 4 on each bed. What’s the idea? One can use only 1 or 2, and the rest end up on the floor. Yes, 4 pillows have no use. The next gests get to use the same pillows which were on the floor. The mattresses are old and overused to a point that you simply sink into them. The elevators were dirty with leaves and debris on the floor for 3 days. The main entrance to the hotel lobby is so dirty, that one may think we are in a third world country. Tons of cigarette leftovers are pilling up just next to the main door, garbage begs and open garbage all over the garden beds for 3 days! And speaking on the hotel landscaping gardens, I must ask myself, why would the hotel spend so much money to install an irrigation system to automatically water all the ****S around the property? It is a disgusting view to see. Very flourishing ****s all over the property. The Kosher kitchen had no present of a Kosher supervisor showing during our 3 days stay. I have assembled a collection of photos to substantiate the above. To add salt to injury, most of our family members who stayed with us
114 Reviews