W Montreal Reviews

The hotel room is not big, the design is strong, but the environment is average. The location is very good. You can walk to many attractions and China Town. Parking costs 40 Canadian dollars a night

Design hotel, the rooms are quite large, relatively clean, and more cost-effective than traditional hotels.

Lives up to the W name but slightly smaller and no pool. Comprehensive decoration is my type

Very good front desk is very enthusiastic

It would be perfect if there was a swimming pool others are good

very good location

I stayed here for the Montreal Jazz Festival. I had a great stay -- excellent location and a nice room. BUT when I left, they charged me for the room even though I had purchased the room using Bonvoy points -- so they used my points and charged my card so I paid twice for the same stay. WORSE STILL, their customer service does not respond to my attempts to resolve the issue so I'm having to file a claim through Marriott's Bonvoy program. So it's a nice hotel with a great location with CRAPPY customer service and FRAUDULENT billing. You have been warned!

I stay at W Hotels all over the world for work, and this particular location has quickly become one of my favorites. On a whim, I chose Montreal for a fun and relaxing five-day getaway, a city I had not visited in 20 years. It was even better than I remembered. The hotel rooms are spacious and immaculate, and the location is fantastic. The service is exceptional, from the doorman to the front desk staff and housekeeping. Everyone is friendly and helpful. As a lifetime platinum member with Marriott, I felt particularly well taken care of. The beds are incredibly comfortable, and the rooms are quiet at night. I usually struggle to sleep well, but I slept soundly here. I would like to acknowledge a couple of exceptional staff members: • Mauricio from the W Insider team truly stood out. I sent him some optimistic requests via email just before our arrival, and he even called me back on a Saturday evening from his home. He assured me he would personally chase down each request and do his best to fulfill them. He connected us with Veronique, who helped make everything happen and kicked off our trip in true W style. The team care was exceptional. Thank you, Mauricio and Veronique, for being the perfect W Ambassadors. • Daniel at the TBSP restaurant on-site provided fantastic service. We enjoyed breakfast there every day because it was truly exceptional. The crispy breakfast potatoes are, without a doubt, the best I have ever had anywhere in the world. Daniel took care of us each day, providing excellent service, engaging conversation, and great advice. By the second day, he even remembered our quirky orders. He truly made our breakfast experience enjoyable and started each day on a high note. Thank you, Daniel. I am eager to return and I will recommend it to friends who are looking for a great getaway at a wonderful hotel in a fun and friendly city.

Decided to celebrate husband’s 40th birthday in Montreal, best decision! ❤️ The hotel staff made our stay really special, when we got to our room we were welcomed with a birthday present and a note, which made us feel special 🥹 They were very polite throughout the whole stay. For our son they printed cartoon images so he could draw, which made breakfast time so much easier. The food was something else, not the typical (not so good) hotel food, we had breakfast everyday there and would still do if we lived closed by 🤭 The suite was clean, the surrounding area also. The location is great, walk in distance to the cathedral, and it has a door downstairs for easy access to the train station.

OMG DONT STAY HERE LEAVE IMMEDIATELY AND RUN AWAY!!! DONT BOOK AND DONT THINK THERE REVIEWS ARE FALSE! I had booked a e wow room that is worth $1000 night and there is no service. The employees are uneducated workers in hospitality it seems as this is the only hotel of over 300 plus hotels we have stayed in which are always 5 star on suites. Upon checking in no valet or bell service and had to bring out 6 luggage on stairs and the clueless lady working said hi checking in. We said no one here is can help us with luggage. She said I’m sorry he is in a phone right now. What???? On your phone during work!!!! Then we checked in was not nice gave us keys and even still did not offer any luggage assistance to room at all!!!!! So terrible !!! When we went in room which we stayed here before they gave us the wrong room!!! We reserved a specific room and they had initially told us we will make sure you get one of the 2 e wow suites but they gave us the worst one of all!!!! Not only that floors are scratchy and dirty mold on desk and water inside the desk!!! I have photos which I will publish nasty! Then we asked for a rollaway and some guy brought it up and said “I don’t know how to set it up can you do it “ and left the pillow on the dirty floor!!! Photos taken… what !!!!! What service is this !!!! This is worst then a 1 star motel if I had option to leave a zero I will happily do this! Also I had someone coming to stay next week here and told them to cancel since the service and rooms are terrible!!! Complained to a manager and they didn’t care at all with attitude. The worst manager was Francois !!! He needs to be fired or moved to a lower class of hotels! He never took care of us and was very rude , he has the worst customer service and was very unwelcoming. Even Vincent was not good at all- to be honest we never complain like this but this is the first time they had attitude issues back . Again do not stay here

This was our first stay at a W, and it was quite an interesting experience. We had booked with a prepaid rate, but prices came down pretty drastically closer to our stay which was unfortunate. The club-like vibe is clearly targeted towards younger travelers, which is a matter of taste - it was extremely loud in the lobby in the evenings during our weekend stay. Our Fabulous room was very nice and spacious (though it was notably still going for a cheaper rate than we had paid). We were able to check-in early which was appreciated, but our room was setup for another guest who was apparently there for a conference - we only had amenities for one person instead of two. However, the bathtub took FOREVER to fill - after half an hour it was still not at a reasonable depth. Breakfast for Platinum+ members included a main and a drink - these were generous portions and quite tasty. However, a huge issue is that service here was EXTREMELY slow - the restaurant wasn't at capacity so I think it was a staffing issue. The concierge contacted us a few days ahead of our stay to ask if we had any special requests. I asked if there was a piano at the property - while they did not have one, the concierges went out of their way to contact another hotel to arrange for me to practice on our second day in Montreal, which was very thoughtful. Although I would have appreciated if this was done before we arrived, I appreciated that they went above and beyond for our request. Breakfast was incorrectly charged to our folio at check-out. While not quite as nice of a stay as at other luxury hotels, it was more fun at a good pricepoint.

It is very average. With patchy service. A worn down hotel. Good things: Downtown location. Clean. Room had a good view. Comfortable bed. Bad things: at times bad service, for example on 2 days there was limited breakfast due to staffing issues. There was no one to serve any one in the restaurant. At the bar one night there was a large reserved section that wouldn’t take any guests and I was directed to another part of the bar area around a corner that had no one serving anyone. Then the doormen spent most of the time talking amongst themselves and not greeting or helping anyone that I saw. The lifts were worn and slow and had stained floors. The gym was really average. The room design seemed out of the 90s and the bathroom fan was really noisey. Avoid if you can. Not a great experience.

Front desk, concierge, bell staff were the upgrade to our stay. From arrival, to help with dinner recommendations, to guidance with a medical issue, the professional staff at W Montreal were professional and wonderfully helpful.

My partner and I stayed at the W for a week during the Thanksgiving holiday. We stayed at the W while we researched venues and bands for our wedding next fall. I stopped by the front desk to get some help finding a potential Welcome Drinks venue for our guests arriving the night before our wedding. The concierge (Zachari) was phenomenal. While I simply asked for a few ideas, he made it his mission to go out of his way to help me - not just suggesting some options, but actually calling them to check for their availability, capacity constraints, and cost. He then connected me with a venue that fit what we were looking for, and we're likely going to book it! This was incredibly helpful, because I don't speak french and most of the venues were french-first language. Zach went above and beyond to help us, and I can't thank him enough!