Absolutely horrendous business to work with. I booked a stay in Montreal for eight months in the future, then cancelled it two days later. They have a fourteen day cancellation policy so I assumed all was good. Then, several months later, they send me an invoice for the stay and an email saying they were cancelling. I thought it was just a hiccup in their administration. About a month later I notice they had charged my credit card for the full stay. It was a fluke I even noticed. This occurs several months after I cancelled and several months before my booking was to take place. I contact them every couple of days to see where my refund situation is, and they just apologize and make excuses. Don't even think about booking with these crooks.