Hotel le Germain Montreal

At check in, the gentlemen was very short and explained nothing about the hotel to me (restaurant's, gym, etc) so I didn't use any facilities or order any food/go to the restaurant. Figured out lighting in room, etc on my own. I travel North America for work, not sure I'll stay here again although it was lovely inside. The bell hop was friendly, everyone else needs a refresher course on customer service.

Hotel Le Germain Montreal is a gorgeous boutique hotel. I love the 60s design feel to it - very unique. The staff were all very pleasant and my stay was incredible. I highly recommend Le Germaine to anyone wishing to find a unique experience for their stay in Montreal.

The pictures don’t even do this place justice! Perfect location, everything is in walking distance!

Should make it clear before that the parking is not included and mentioned the price.

Prime location just steps from Rue St. Catherine in the heart of downtown - shopping, restaurants, museums, Place des Arts etc. The Guest Service is top notch and the Le Germain bed/beddings are the sweetest of dreams.

Excellent service by all staff at the hotel. Very responsive and helpful.

We enjoyed the property, the staff were great, the hotel itself was nicely appointed. There were good restaurants within walking distance. Just an overall enjoyable stay. We would stay there again.

Terrible experience. Only 2 hangars in the closet (for a room that is supposed to have 2 guests), tv wasn’t working / issues with channels and having the tv turning off automatically (now fixed as technician had to come in), wifi not working (now fixed), one side lamp not working (technician had to come in), nespresso machine not turning on (i haven’t bothered to tell them). I went for breakfast at the restaurant - they forgot my toast and when they finally delivered it, it was cold bread and not even toasted. Took forever to get new toast and by then the poached eggs got hard. Service was just not attentive at all… it’s been one issue after another. Also, when checking in, the floors didn’t seem to have been mopped or vacuumed as well. I’m surprised as in the past I’ve stayed at Germain hotels in Calgary and Toronto and it’s been exceptional. Not this trip in Montreal - not the type of experience one would expect from an otherwise high end hotel. Normally i don’t complain / write a review but felt i had to this time.