Guest User
December 31, 2023
We arrived at 3pm, as had been agreed for check in, no one to welcome us but we knew it, why if you don't have any reception staff between 11am and 5pm, do you inform us that check in takes place from 3pm? If we had known, we would have shown up later. However, as soon as we try to open the door following the instructions they provided us via email, the booking code they sent me doesn't work, the door doesn't open and there isn't even a sign explaining that the door opens. The access is not that but a hidden door at the back! To reach it you go around the garden on the land and on the lawn. A kind local lady intervenes and helps us, we call assistance by phone and they explain to us that we have to access from the other side (at the back) the call costs us a good €12 (a theft), we finally go to the other door and we log in, we find the automatic check-in machine but even there, as it happens, the code doesn't work. we call assistance on the intercom (because only there - see the case again - there is an intercom to speak to an operator who immediately gives us another code which this time works. What do you think? For me it's all done artfully to steal the money from the call to the support call center. We honestly felt robbed. No one deigned to help us. Highly not recommended!