Guest User
January 31, 2023
The hotel is dingy and dated, stains all over the carpet in the main entryway and at first glance, if it would have been possible, we would have changed hotels. There was a funny announcement at the check in desk, asking for patrons to be patient and kind with the staff as they appeared to be missing personnel. The man who checked us in was nice. The room was not. The air-conditioner would not cool the room and we had a sleepless, frustrating night roasting in our bed. The furnishings in the room mirrored that of the hotel..depressing, worn out, and in need of updating. There was ONE PLUG in the entire room. I was not even going to write this review because it is clear that this hotel has been left behind - it did not look or feel like the other NOVATELs we’ve stayed at. The entire property including the exterior of the building needs care and a ‘relooking.’ THIS REVIEW IS BEING WRITTEN BECAUSE THE RESTAURANT IS EXCEPTIONAL. OUR MEAL, INCLUDING A WONDERFUL LOCAL BOTTLE OF WINE, RECOMMENDED BY OUR SERVER PUMARINO RUBEN, WAS DELIGHTFUL. OUR TIME SPENT WITH HIM WAS FUN AND ENJOYABLE. THANK YOU MR. RUBEN FOR YOUR GRACIOUS HOSPITALITY AND FOR SHARING YOUR LOCAL KNOWLEDGE WITH US. OUR DINNER WAS THE BEST PART OF OUR STAY!