Golden Tulip Hotels in Montpellier

The room was as spacious as advertised. Bed area separate from living area. Small bathroom but the good thing was WC and bathroom were separate. Compact but fairly well-equipped kitchen also completely separate from living area. Room was at the side of the building so only view was over a lane way, at least there was a nice balcony. Covered market over the road had pretty much everything needed for self-catering, including one of Montpellier's best wine stores. Close to CBD but not ideal for walking, fortunately the tram is right outside, frequent and inexpensive. Staff were quite good. But some simple requests weren't able to be met (eg. I asked for an extra pillow but there were none available). OK, but didn't feel quite as well looked after as we might have hoped.

All aspects were good. The location was good, close to the central train station and three tram stops away. The hotel was clean and the staff was friendly. Except for the last night when the door card didn't work.

Communication with this hotel was good before arrival. We asked for a Superior double room on the first floor and this was provided for us. It was a large room with excellent air conditioning, comfortable large bed and pillows. Shower was excellent with hand rail for support. We were provided with two bottles of water on arrival, one bottle of water on the second day and nil bottles of water on the third day. Why? Toiletries that were used were nor replenished. Why? Tea bags that were used were not replenished. Why? The toilet area is separate to the bathroom area. You have to leave one room to go to another to wash your hands. The door to the toilet make a pretty awful creaking sound when opened and closed, disturbing my partners sleep at night. Housekeeping should be reporting these type of issues. The bathroom area has a glass wall. It does not give 100% privacy. When you switch on the light to wash your hands during the night, the whole bedroom lights up. The batteries for the remote control for the TV in our room were dead. Reception could not find any replacement until Daniel stepped in and gave us the ones from the reception remote. We found Daniel to be an excellent worker, tuned in to his customer needs. We were staying for 3 nights on a bed and breakfast basis. The breakfast offering never changed over the 3 mornings. It was pretty boring and we have had better. One staff member, a lady with bandana, took exception to me taking a tea spoon from a box on the counter, so I could stir my tea. I had used the one originally given to eat a yogurt. I felt like a school child. The same lady when cleaning off the breakfast tables would examine the cutlery to see if they had been used, if not she put them back on the table for the next person. Despite the above, we enjoyed our stay in the hotel. Reception staff were very pleasant. We liked the old world decor. The hotel is situated a few minutes from the train station.

Catastrophic: air conditioning that doesn't work, refrigerator in pantograph, no water at my arrival at 16h .... No responsible, only young trainees who tried to do the best by offering free drinks, The hotel was very comfortable and very comfortable. And the next day when you leave: no excuse presented.

The friendliest staff so helpful our room was upgraded and everybody in reception, bar and restaurant were super efficient and gave great service Excellent facilities and location The rooms are amazing food in bar and breakfast 5 star. Stay here you will not be disappointed

Pleasant and comfortable rooms. We regret the absence of a coffee machine in a hotel of this standard. Staff not very attentive (I reported a concern with my reservation and no solution was sought).

The environmental score is low because-almost stolen before entering the hotel! Because self-driving cars have to park on the other side of the square (in fact, it’s only a 5-minute walk, but there is no elevator in the public parking lot, so you have to pick up the boxes from the underground by yourself), we have been out for more than ten days, two large boxes and two small boxes of luggage- Passing through the square should be too big a target, so unfortunately I was targeted-at the last moment when I entered the hotel door, the two female thieves went one after the other, and when I subconsciously turned back, the back hand was already touching my schoolbag...turning back When I checked in, I asked the front desk how the security was like this-he bluntly said that the place was very safe-the problem is that according to our observations over the next two days, it was a group of gypsies who usually occupies the intersection next to the hotel! Focus on tourists! Is it possible that the locals in the hotel can't not see? It didn't even explain anything that caught our attention! I regretted it for two nights-because of the accident that happened on the first day, we completely lost the idea of visiting the city-we drove out of the city

Suite à une mauvaise expérience il y atout juste 1 an (chambre 111 qui était déplorable), la direction du groupe nous avait dédommagé de 30€...à dépenser dans un Campanile. Nous avons donc choisi de tenter 1 an après l'expérience dans le même hôtel en se disant que peut être cet hôtel se serait amélioré...Mauvais choix! Nous devions y loger 14 nuits. A notre arrivée, nous avions reçu la chambre 106 qui était, il est vrai, relativement correcte. Sauf qu'au moment de se doucher, nos serviettes étaient trempées...suite à une fuite de la chambre du dessus. Le mur était imbibé d'eau et ruisselait sur la moquette de la chambre. Nous l'avons donc signalé à la réception (merci Caroline pour votre gentillesse et votre réactivité) et nous avons pu, le soir même, changer de chambre. Nous allions immédiatement le regretter...étant revenu tardivement d'une ballade, nous avons changé de chambre vers 22h pour la chambre 15. Les mots me manquent pour décrire cette chambre : insalubre me paraît le plus juste, moquettes tachées et sales (si vous marchez pied nus, vous les retrouverez noires dans la baignoire), odeur nauséabonde dans la chambre, climatisation en panne, signes religieux tailladé au cutter sur la tête de lit et le summum en dessous du lit...des cafards! Ça a été de trop pour nous et nous sommes donc retourné pour la nuit dans la chambre 106 puisque nous n'avions pas encore rendu la clé tout en le signalant à l'accueil de nuit qui ne trouva mieux d'autre à dire que ”désolé”. Évidement, la climatisation de la chambre 106.etait elle aussi tombée en panne. Bref, nous avons annulé dès le lendemain matin les 12 nuits restantes et nous ne remettrons plus jamais les pieds dans un Campanile. Malgré un mail envoyé à la direction de l'hôtel le 15 août, ce département n'a même pas pris la peine de nous répondre ne serait-ce que pour s'excuser. Bref, lamentable et il faudrait revoir le mode d'attribution des étoiles car 3 étoiles pour des chambres répugnantes est juste un scandale. (Toutes les photos sont bien entendu disponibles).

Very good hotel good location for the south part of Montpellier, easy access to foot, tram or car. The hotel is located in the heart of the city centre, in the heart of the city centre. After that, it's quite impersonal, live your stay without having to do with the staff.