DoubleTree by Hilton Montgomery Downtown

Comfortable bed and temperature. Friendly staff. Some things need to be fixed…broken tiles and toilet paper dispenser. Just some attention to the small things that are aged would go a long way.

Okay quality for the price. If the price was higher and I had the same experience I would rate it lower. It felt a little dated/dirty and the non-restaurant staff seemed somewhat indifferent which was the biggest disappointment. The area around the hotel is nice which kind of makes up for it. I was traveling for work, otherwise I would have picked another hotel. It's just a basic, average hotel.

This property is poorly maintained. It's old and in disrepair. Bathrooms are small and not well designed.

This property may have been decent at one time, however that is not the case now. Where do I start: the floor in the elevator was cracked and lifting, the chair in our room was ripped, the curtains were coming down, there was only one trash can, there were no clean wash cloths the entire time, the bathroom was extremely small, the drawer was broken on the dresser, the coffee cups had the wrong size tops, and loud construction of some sort was happening and quite noisy and the room had a weird odor when you walk in.

Curtains were had significant dirt on them. Body wash was empty in the shower. Furniture was scuffed and not properly maintained.

It’s your $ 7a-11p customer service was great. If these individuals worked at a different hotel I would come back. The outside patio was really nice and the inside atrium was beautiful except the old furniture. The room furniture is old. The room smell like it was musky and closed up. Day shift did send the maintenance man to my room to spray but apparently it’s in the carpet, sofa or curtains. I left to purchase my on spray. The entrance light to my room didn’t work, the coffee maker didn’t work and was told I had to wait until 7a to get coffee even though I was up @ 5:30. So I had to leave the both days to go get coffee. The door entering the shower is on the opposite side of the handles so you have to reach around the glass that don’t move to turn the water on. I prefer getting wet inside the shower not outside the shower. I really want to eat at the restaurant but after experiencing all outside food (nasty) my taste buds decided to eat fruit the rest of my trip. All I can tell new comer to if you are particular about spending you $ and n food and stay you might want to do some serious research before coming to Montgomery, AL. There is a lot of history here tho. This is just my experience. To each its own. God Bless