Valeria Penna
October 10, 2022
Breakfast was good. The entrance to the hotel is very nice, the rooms are good for the price although there was a smell of pee in the bathroom. They had many errors in the reservations. We had booked a month in advance, confirmed by phone before arriving, everything was perfect. Until we arrived and they wouldn't let my husband and children enter. I was not yet at the hotel, but I had already warned that I, who had made the reservation, was arriving a little late. Both the emails and the previous calls were of no use, since the person who assisted me was not there, it seems that there is little communication between the people who work there. When they complained, they passed the ball between them. Then we managed to get the room and it turns out that when we entered there were 3 soccer players, the same thing had happened to them too, they had found someone in the room. They gave us another one but instead of triple, double. We slept very badly since there were 4 of us in two beds. After a 14 hour trip. But no one was able to give us an explanation or solution.
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