Crystal Palace Hotel

Brief stay but excellent service, I would return without a doubt, I liked it and so did my companions, so we recommend it🤍

Those were days of good reception, good treatment and great tranquility at the Crystal Palace hotel, in Montevideo, in January 2024. I was well received by Geraldo and Rodrigo. I thank you both very much. I stayed in a large and very good room. Breakfast is trivial but satisfying. The hotel delivers what it charges per night. In other words, you don't have the feeling of having been deceived. They are simple but clean accommodations that function satisfactorily. Furthermore, it is very well located. I enjoyed spending part of my vacation at the Crystal Palace, my starting point for walking around silent Montevideo. Another piece of information I want to share is that I loved the Uruguayan people. They are receptive and polite people. How pleasant it was to talk to the Uber drivers, for example. Uruguay's biggest problem is the price of food. It is scary.

After having been to this Hotel several times, the truth is that it has gotten worse in terms of attention and quality of the rooms and services. Bad will from reception staff, some don't even say hello. Ironing is still an additional service with a cost, it is one of the few hotels that at this point does not have an ironing room or an iron per room.

The accommodation left a lot to be desired. Bathtub in the shower area, having to get into it to take a shower, terrible for the elderly, with no other room option. Tray with glasses in the room full of rust. Minibar full of ice without any items. Breakfast weak and not many options. Excellent location.

- Breakfast not included in the daily rate, charged separately - Bar staff refused to lend a corkscrew, as the Hotel Bar had a Bar with Corked Wines. - Old bed with stinky bedding - Old and worn towels - Bathroom without window so when using the shower the steam was all over the room - Tiny bathtub, a medium-sized person won't fit inside - The only point in favor is the location, super central

The hotel has another namesake with a similar name that is TOP. This is very very bad. The reception saw when I showed that it was in the other one by *********** and didn't tell me that it wasn't there, selling me directly at the counter for 70 dollars (same top price) a room that according to him (unfriendly) it was better. When I went up I saw that it was different and I questioned him and he told me it was another hotel but I had already paid. Instead of Uruguayan pesos he put dollars on my card (in the right amount but in the wrong currency). Room was dirty, old and smelly. Garage is blocks from the hotel. They tricked me it's not even worth 30 dollars. Estrela doesn't have any carpet, all the rooms are dirty and broken. And terrible, terrible service. Cold ! Don't take this hotel and be careful not to confuse it with good!

The hotel concierge told me that there was no availability, in standard the only thing available was superior, and then he gave us a room where nothing worked, for example the television, the bathroom did not work well, the bidet, and then we changed, and I did not have the possibility of leaving said hotel, because I had to pay for a 2-day stay at check-in, then they moved me to another room, also with negative details, for example the broken padding, I mentioned it, and nothing, poor breakfast, and basically a very bad experience, I do not recommend it, the room was so closed that we were short of air,

Right in the center of Montevideo (18 de Julio Avenue), very good located for going out to dinner and with the Solís Theater nearby. The outside may not be good to look at, but the service is four stars inside. Excellent breakfast, impeccable rooms

- Good location for tourism is the positive point. ******* DO NOT RECOMMEND ****** - Air conditioning did not work properly, they did not fix it. They delivered the room with a bucket to drip water. - Shower with very little water, very little indeed! - Discharge valve sticking. ******* I DO NOT RECOMMEND ******