Hotels Near Acatras del Mercado - Galeria de Arte in Montevideo

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.

Right next to the famous attractions, it is already a good local hotel.

Every was great: good location, close to everything, excellent top-floor room with terrace with amazing view, comfty bed with multiple pillows, loft style room, safe place - there are some beggars around the property but they are not aggressive, grocery shop in 1 min walk, fast check-in and check-out, perfect cleaning.

The location of the hotel on the Rambla is excellent. The room service and at the reception are very kind and help a lot. The location is close to the old city, you can walk. The hotel is in the Palermo neighborhood, a cute neighborhood, kind and helpful people

Good location, in Punta Carretas, just a few blocs from the ramblas and within walk-in range with restaurants and shopping places. Large rooms, with very good beds. Average breakfast, with few options. The price was very good. The check in experience was not very good, they didn't find the reservation, which was made directly... At the check out, they forgot that we had payed a guarantee of 20% of the stay, and charged the full amount, and had to refund it... Over all very good option in Montevideo.

Excelente todo, la ubicación, las habitaciones, el desayuno y sobretodo el trato del personal. Sumamente recomendable! Sin duda para repetir. Estuvimos en una habitación de 4 y fue super cómodo todo , la cocina americana un plus.

We enjoyed our stay at Hotel Montevideo but there are improvements needed. We travel to Uruguay from the US every 1- 2 years to visit my husband's family and have stayed many places. This hotel is beautiful but the rooms were not as comfortable as expected. We wouldn’t stay here again unless improvements were made because comfort is very important when traveling such a long way and staying up to 2 weeks. Pros: The hotel decor is visually beautiful. The staff are friendly, courteous and helpful. It was nice that some of the staff spoke English. My husband is a native Spanish speaker and it was great that he didn't have to translate the restaurant menu for me. The morning breakfast was very good and the staff there great. The views from the 10th floor hotel bar and DJ were fantastic. Cons: Not worth the price of the upgrade, and not what you would expect for a hotel with hotel with 4+ rating. We asked if an upgrade was an available at check in because we were staying for 11 nights. We were offered a Suite room that was bigger in size and has a small kitchenette. The size of the room was better for us for a long stay but unfortunately the bed was the worst bed we have ever slept in. It was way too soft, no support and the pillows were too soft. I realize of course this is also about preference but we have stayed at many hotels and have never experienced such a horrible bed. We traveled a long way and a good nights rest is always important. The bathroom- I prefer a long sink or his/her countertop when we travel so that we can arrange our skin care, makeup, beauty products etc. This sink was tiny so I had no place to put my toiletries when getting ready. The lighting is too dark in the rooms even with the curtains fully opened. When I was getting ready, I could barely see anything. A dimmer light switch would be much better. It would also be nice if Restaurant Polo Bamba had a rotating menu for dinner options.

This place was perfect in every way. The check-in, the room, the service, and the dining room staff were all wonderful. Our room was clean, the water was hot, and the bed was comfortable. This hotel is ideally located as well. The mall and grocery are within walking distance, and some excellent restaurants are also within walking distance.

Firstly, this is a budget hotel, and one should make allowances. However the primary criteria we use is that we should get a good nights sleep, with a hot shower without stepping into a bath. Now here’s what went wrong in room 401 facing the sea for four nights. The double glazed windows do not close properly as the catches have been relocated. Therefore the traffic noise is quite audible. The room is of Hong Kong size, small with a king size bed and one chair. The top sheet on the bed is far too small. If you like rubber pillows, then is the place for you - otherwise, tough luck. There is adequate handing space and drawers. The breakfast is the usual continental style, and yes, it has home-made granola as someone else says. There is the option of hot scrambled eggs, but you’ll need to know this as no-one will tell you. By and large, I’d give it a miss, although it is very handy to the Fresh Market supermarket which is one of the best I have ever seen, and the Punta Carreras shopping mall which houses the El Fogon Restaurant, one of the saving graces to our visit.

Stayed in the hotel for two weeks. The hotel's location is perfect. The staff is friendly and helpful, and they helped me in everything I needed. The room is comfortable and clean, as well as the whole hotel.