Hotel Valdarno

It was a late night at 10:30pm , June 21 2024.I have trouble ordered foods through my cellphone. And , I went to front desk to ask for help. The front desk girl, a pretty young tall skinny lady with pony tail decided to helped me to ordered food by using her App on her cellphone , even though she will leave works in few minute. I truly appreciated her kindness and professionality. This experience will create even more great memories to me & my family as first-time visitors to Italy . Also, in the future , this might be one of the reason to visit Italy again and stay at the same hotel when i visit the same area again. Thank you again!!

Staff and service are overall superb, with friendly and timely attention that seems like they cannot do enough for their guests. Wifi is mostly stable and enough to complete work and watch shows. Breakfast is a diverse array of continental style offerings - fruit, yoghurt and eggs for the gluten-free options. Morning coffee is made and presented with great enthusiasm - as it should be for such a delicious experience! Sound-proofing in rooms is excellent and the beds are more comfortable than most hotels. The lift also worked very efficiently, even during busy periods. There is a small fitness area in the underground level which could, perhaps, benefit from the addition of a rowing machine. A complete set of billiard balls would be appreciated (perhaps kept at reception with a small bond to ensure their return?). The turn-down and laundry service was quick and done to a high standard - the availability of a “Do Not Disturb” light, rather than a door sign (which inevitably falls off) was appreciated. We understand that Italy has come under restrictive rules about climate control due to a reliability on Natural Gas energy shortages. Unfortunately, we could not use the air con to cool our room down enough and were advised to open a window. Whilst the cool, Tuscan breeze did the job most of the time, we were unfortunately subjected to a squadron of mosquitoes plus a rude awakening by roosters and early morning deliveries at the nearby supermarket. Solutions could be to provide pedestal fans in rooms, for a little extra respite, and have bug mesh on the windows to keep the mosquitoes out. This really is the only reason we can’t give five stars and we hope that other solutions will become the norm in the future. The local area is brimming with delicious eateries and is very walkable. Taxis are easy to come by and trains to bigger cities are reliable. The Artisan markets on the last Sunday of each month are well worth it!

This is a 4 stars hotel from the 80’, now it’s just a 2 stars! The rooms are outdated, the beds are very hard, the breakfast is very basic. This is not a hotel where you will stay for more than 2 days. When they can upgrade the building and rooms; maybe it will be beter.

Plugs all broken. Telly broken. Can’t use kettle and can’t charge my phone. Maid took my second towel and never replaced it. Woman in the canteen is very unfriendly and border line aggressive. Last time I came, the floor was dirty and contact lenses from last person there on floor. The man on the front desk could not speak English.