Serena Majestic Hotel

Ottima struttura, personale cordiale e colazione molto buona. Con la stanza tutto bene, letto molto comodo e terrazzo con vissta sul mare.

I, my wife and my two little girls aged 3 and 10 months respectively arrived with online check-in already done, but despite this we had to wait over an hour with the car not parked, under the sun, for two reasons: one was the lack of trolleys to be able to unload the luggage from the car and the other because to access the car park you need a smart card which is obtained only after personal registration at reception! as soon as we had the studio apartment according to the reservation, we already understood the total degradation of the structure! old, run down, dilapidated, dirty, poorly maintained and badly cared for. a comfort room equipped with a 90s television set on the floor as a bedside table, which was installed after several reports, but unfortunately only received 3 channels, two of which in German and fortunately one in Italian! the absolutely dirty room with ants and cobwebs everywhere, not to mention the toilet which, beyond the cleaning seal, showed itself visibly dirty, the linen torn and with holes that not even the rubbish would have gladly accepted. poorly stocked buffet and poor quality cuisine (too bad for the maitre d' forced to work in there despite his kindness and availability). the serene one made up mainly of staff with little experience who did not look after the little ones at all. the swimming pool with slides arguably attempted and always freezing, not to mention the sunbeds located as best as possible here and there! while the Olympic swimming pool had ten umbrellas for 200 sunbeds, so you couldn't have the shade even if you paid for it! baby feeding room (or rather closet!) that did not respect the scheduled times, i.e. 6.00 - 0.00, instead it was open from 7.30 to 21.00, and at other times, you ask? well, you could easily bring your own bottle to heat under the filthy and multi-spitting plexiglass of the reception, where the staff who happened to take them who knows where! to warm them up in a mysterious retro hall kitchen! it is also right that you know that the tables dedicated to babies in the baby feeding room were only outdoors, mainly in the sun and at the mercy of the hundreds of mosquitoes. the animation could not be seen even for a dream, if not at the time of the evening show that to be lucky to find a seat in the small amphitheater we could have commented on it, but you will have already understood that we never found the place, and luckily I would say , because otherwise today I would have certainly written to you from the covid quarantine rather than as a free man (it is understood that a precautionary distance equal to 0 meters). I have already told you about the almost non-existent cleaning, but it is good to repeat it! in short, we literally escaped in advance from this nightmare structure after only 3 days, where the first two, i.e. Saturday and Sunday, I personally and uselessly passed to the reception for the various complaints, but unfortunately the days of arrivals are devoid of any solution