Krystal Monterrey

The location of the hotel is OK, very close to the city center. This is the only advantage of this hotel. The hotel facilities are very old, the sanitation environment is average, and the network is not generally bad.

We rested in this hotel with our family from 04/30 to 05/04/2023, my husband and I were in the same room, and my mother-in-law was the other, the rooms were almost identical, with a few exceptions, there was no refrigerator in the mother-in-law's room, and in ours there was no table with chairs, which I was in my mother-in-law's room. Let's start with the positives of the hotel, very large and comfortable beds, which could accommodate up to 4 people, the spaciousness of the room, the cleanliness of the rooms, the air conditioning works perfectly, there is food and drink delivery to the rooms, excellent location around the hotel there are many eateries, cafes and restaurants with a huge gastronomic variety, boutiques and shops with clothes, shoes, souvenirs, pharmacies, there are many currency exchange points nearby, a metro station. And now the cons: our rooms overlooked the hotel lobby, which is why the room was almost always semi-dark, which created a depressing state and we had to constantly be there with the lights on, there was no hair dryer in the rooms. Another inconvenient nuance was that only one electronic key (card) was given per room, but without this card you could not even take the elevator to your floor, because to ride the elevator you also had to put the key inside the elevator before choosing the floor , and without this, the elevator simply didn’t go anywhere, but even if you try to drive with another hotel guest using his card, you won’t be able to set several floors, the elevator will drop you off on the guest’s floor, so my husband and I had to go out everywhere together, since the second one is just could not get to the floor or to the room without this electronic key.

Not very good. Haha 😄Mainly because it's too old

El Hotel esta bien, muy bonito, vistoso, y con muchas cosas cerca, la ubicación es genial si quieres turistear ya sea todo el dia, o solo 1 o 2 hrs. La limpieza del lugar es muy buena, realmente te sientes en un lugar aseado, y las habitaciones tienen una decoración muy calida, la que reserve particularmente tenia algunos muebles notablemente viejos, como la silla del escritorio y el tocador frente a la cama igual con partes notablemente viejas, pero no es un problema por el resto de la ambientación. Hablemos del servicio... en recepción son muy amables y atentos, pero el servicio a cuarto es terrible, los QR no son muy buenos, y aunque los precios son regulares, el tiempo de respuesta del servicio a la habitación te hacen decidir mejor comer fuera, el servicio de internet es algo restrictivo, ya que no podrás abrir gmail si te conectas a su wifi, tampoco te abrira las paginas de viajes que utilizaste (como Trip en mi caso), estan completamente bloqueadas, dejándote con limites muy marcados para la navegación. Su pagina de reserva no tenia mi reserva, asi que no pude acceder a mi servicio por la Web, y cuando llame, el tiempo de espera no fue realmente rapido, no espero que esten pegados al telefono, pero tampoco esperaba tener que aguardar mas de 5 minutos en la linea para hablar con alguien. En resumen, Recomiendo muchísimo, si quieres visitar y no eres dependiente de internet, te la vas a pasar muy bien, si eres un nomada tecnologico, acostumbrado a manejar todo por aplicaciones (eficientes), mejor busca otras opciones.