Guest User
May 24, 2022
Hotel well located in Montepulciano but the info to get to the hotel and parking could be clearer. The room was small, of course, but the problem is that it overlooked an interior space between two buildings and we therefore had to turn on the light even in broad daylight. Mini bar noted on booking: but no mini bar, It doesn't matter but even the fridge didn't work and the info to the receptionist had no effect on her. The packs given to the receptionist for freezing were not frozen but only put in the fridge!!!! So, our cooler not being cold enough, we had to throw away the food we had left! Very narrow bathroom and shower. Very noisy ventilation as soon as you turn on the bathroom. The rooms are not soundproof. In short, disappointment on our part which could have been largely lessened by a warm welcome. This one was banal and nondescript. So, a little disappointment all the same for this hotel which did not live up to our expectations. A nice renovation and a little conviviality would be necessary. Maybe we didn't have a good day!
Original TextTranslation provided by Google