Guest User
March 1, 2024
We changed the room because the bathroom was flooding and in the end even in the second room it flooded if you weren't careful because the sealing of the doors wasn't done well... on the last day the shower pipe got a hole. Broken wall tiles. Cracks on the wall above the bed. The floor of the relaxation pool was full of air bubbles. Both pools were dirty and in fact the lifeguards were constantly cleaning it giving us the feeling of being dirty when instead a 4 star hotel could afford a robot to clean it. The beach is beautiful but from the photos it was clear that it was all sand but in reality it is all stones and it is dangerous for people like me who have leg problems. In fact I was only able to go there once. The food was not of high quality, the pasta was often all glued together, the second courses were not of high quality but passable. The TVs are of the old generation, it seems silly but for those who spend a week or two in a village at a certain point they like the smart TV, especially if there are only 30 channels of which only about ten are interesting. The entertainment shows very old programmes, the DJ does not follow the evening carefully; Grease was a fiasco in terms of sound... the kids' sketches about the mafia didn't make sense, so much so that they had to call for applause... young and willing kids for goodness sake but follow them well otherwise they'll be disappointed if the audience doesn't laugh. The piano bar always played old songs and maybe one or two that were a little recent, I understand the target age but this marginalizes the young. All inclusive very limited. You don't call it all inclusive if you limit yourself a lot. The drinks were watered down, so much so that the Coca Cola was only water and sugar, the coffee cream was paid for when all the other establishments offer it to you, only 3 types of fruit juices and not even those that children like like peach and apricot but only ace, blood orange and pineapple, ice creams if you wanted to buy them out of 40 types there were only 10 available and they didn't stock up. The machines in the restaurant area had terrible coffee and when we pointed this out at the bar, the employees replied that it has been known for a long time and that everyone always complains about it but that the structure does nothing to change. Who knows how much my review of the property can help if no one lifts a finger about something as basic as the coffee machine... One good thing was the cleaning lady, Maria Teresa. A unique gem of kindness and helpfulness. The staff in general is also very courteous and helpful, ready to help immediately. In the end my stay was just for relaxation and not wanting to have fun and do activities, not being able to participate due to physical problems, but I heard from many people that the activities were not many and not even well followed. I hope it's the opposite as a resort should take care of its guests by entertaining them properly. In short, I rate 6.5 out of 10, for the super friendly staff but not the structure
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