Hôtel Ibis Budget Montélimar

On a fait une pause sur la route, l’hôtel et les salariés ont tous été top!

It's difficult to start because we've encountered so many problems with this establishment. So we booked via the booking site. We are asked for the number of participants in the stay, we had reserved for 2 adults, a 6 year old child and a 1 year old. First thing when we arrive at the hotel a supplement for the 6 year old child, normal since it is the tourist tax but the children "were not planned" even though everything was ok via the booking site. We had requested a baby bed via the booking message, we had no response from the hotel and nothing in the room, the receptionist gave me a bed without the bottom of the bed so that baby could sleep properly but worse the bed is completely broken: there is no way my baby will sleep in a broken bed, we are asking for another one which is shaky but a little better than the first one without the bottom as well (try sleeping in a bed without a mattress with metal bars yourself) . For my older daughter the bed is not made but it is within the "standards" of Ibis (the Accor group which, among other things, built the Lido in Paris). The room is spacious but we don't complain just knowing the toilets don't close. At breakfast when we give our room number one of the breakfasts was not counted even though we had informed everything on the reservation site and when we arrived the receptionist did not tell us anything even though he would have had to inform us of this when we arrived. We'll get the manager who speaks to us in English: no problem about that but we are French... in short supposedly it's the booking's fault when we regularly use this platform and it's the first time that it happens to us. Of course we are recommended to use the All Accor platform, which we are free to do (or not) because the prices are different. Everything was blamed on "booking" and even the receptionist was shocked at the state of the baby bed and did not even find it normal that my request for a bed was not taken into account even though the request had been made well in advance. upstream. In short, we will not return to this very poorly managed establishment. Nevermind.