Guest User
June 23, 2024
First, let me say that the service over the phone before I even got there was great. Aleesha was very good and helped me plan my fiancés birthday trip, however we were not able to stay to enjoy it and had to cancel all dinner and spa plans. The resort is very old, grungy and in desperate need of updates. The beach and pool is not the cleanest, and the suites are old, outdated, and most of all infested with tiny bugs. The pictures that I uploaded show tiny specks, but those are actually all bugs. They were everywhere: on the side tables, coffee table in the living room, the bar table on top of the refrigerator, on the safe, in the bedroom, literally everywhere. We called housekeeping and management several times throughout the first 2 nights of our stay, and they came to clean, however, the bugs were right back moments later. I spoke to the resort manager who explained to us that they were simply “part of the ecosystem”. I was floored. I had a plunge pool suite that I paid over $5000 for, and I’m supposed to be surrounded by tiny bugs that are now in my suitcase and all over the place? The mosquito situation is out of control, my fiancé and I left with big bites all over. We finally had to cut the stay short and leave after the 2nd night. I will say that the resort manager provided a refund to the card used, but did not make it convenient knowing that I now had to switch resorts in the middle of my fiancés birthday trip. We left very early the morning after the 2nd night, went to Halfmoon and had an amazing and bug-free birthday vacation. Lastly, I want to say that we travel within 5 star accommodations at all times. We literally just came from Houston’s Post Oak Hotel which was amazing. We always stay at Four Seasons, Ritz, Salamander, Park Hyatt, Waldorf Astoria, Mandarin Oriental, Peninsula, and other 5 star hotels. So, with that being said, we know luxury, and this is not it.