This was my 2nd time staying at this property and my 1st experience was excellent and unforgettable.
I guess I set my expectations based on my 1st stay and they fell short at every single point.
Let me give them credit for one gesture which they were not obligated to do but did anyway which I cannot say enough how much I appreciated it.
I was going home to say my final goodbye to my mom and lady her to rest. After booking travel and my hotel package which was all nonrefundable I was informed of a date change. The hotel was gracious enough to allow us to change our dates and waived any fees associated with the change. Had they not done this we would have lost over $1000 and that was just for accommodations. So once again that was greatly appreciated.
Other than that there is not much positive to associate with the property, walls are thin so you heard almost everything going on outside your room. The food and entertainment left a lot to be desired, ice cream was available at only place and it was open from 10AM to 6PM so no ice cream after dinner. The shower in our room did not drain properly so we had to shower in our slides and waited between showers for the water to drain.
The tv would not power on and one light did not work in the room so we called maintenance, they were able to get the tv on and we kept it on for the entirety of our stay the light was never fixed.
My granddaughter enjoyed her first time at the beach which was the highlight of the entire trip.