Guest User
February 26, 2024
In my opinion the best was the breakfast.
They changed our room saying it was superior but the one we had reserved was renovated and had a shower, and the one they gave us did not. And although we went down and explained that we reserved it that way because of the difficulty of not being able to use a bathtub, they said they didn't have another one. Therefore a big negative point.
And as for the facilities, say that they have an outdoor pool, an indoor pool... (this is part of the spa that you have to pay for and it doesn't say it anywhere, but when you get there. By putting it inside the facilities like the outdoor one and There is no cost, they tried to convince us that the hotel website said so but we all verified that it was not true). They should say that there is a cost (like other parts of the hotel or activities) and not attract clients by omitting those things.
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