The Prime Energize

The property provides a comprehensive breakfast with diverse options, convenient location near amenities, spacious and luxurious rooms, excellent facilities, and consistently praised cleanliness and friendly staff.

The room facilities were satisfactory. They were comfortable, clean and relatively quiet. The cleaning staff were excellent. Very friendly and accommodating, particularly the lady who was on duty week commencing 9 March (then she had time off for her birthday). She was so lovely, warm and friendly. In general, I did not find the dining staff so welcoming. There was one chap who was there in the mornings (he wore glasses and had curely hair who was very pleasant). I didn't particularly like going to the dining room and did not feel particularly welcome. The housekeeping staff could teach them some warmth and that a smile goes a long way. I preferred not to use the restaurant for this reason. The food was fairly good the couple of times I ate there. I had an excellent massage with Imes. I hope she is paid well as she is very thorough. I'm am not sure how may people are allowed to use the spa at any one time. I had booked a spot from 5 pm to 6 pm and it was overrun with a large group of couples. Perhaps they should have had it solely for their use rather than letting anyone else in at that time since they had taken over the facilities. No staff member was in sight. It is a shame, and very unusual, that there is no separate bar or lounge facilities for guests. Particularly when the weather is not good, it would be appropriate to enable guests to relax in a less formal setting than the dining area. The food offering is quite good. I don't eat meat but was able to find a variety of food that suited. There is always someone at reception to assist which is helpful.