Socialtel Montañita - Formerly Selina Montañita

Ants in the room, no hot water, water don’t flush, no wifi at all. Not quiet at all! All parties are at the next building. Be sure you won’t sleep at all!!! When we talked to the manager about the conditions the i mentioned in the room, she offered us to leave the place and get refund for the nexy night or stay at that broken place as is. Just dont go there!

Thanks but no thanks. Mrs Ana Cruz, your hotel is unworthy of the hotel industry. We were 5 friends looking for a hotel for the night in Montañita on 12 February. We arrived at around 8-9pm at the Selina. Not a single smile at reception. We said we wanted 3 rooms, for 2 couples and a single person. We were offered 3 double rooms at 55$ per room with air conditioning and parking included. The receptionist said that the rooms were in a secondary building 50m from the main hotel. (There's no private passage between the two, so you have to walk with all your stuff through the crowded street to get to the other building, and leave your car at the main hotel...). By the time my friends arrived with the car, I asked a woman at reception (who turned out to be the hotel manager) how they could access the car park. She barely gave me a glance, not a single smile. And she says to me (in Espanol) "Which is your room? Because not all rooms have access to the car park". I pointed to the keys on her desk 1m away with the room numbers clearly visible. She didn't even turn her head and replied disdainfully, "I don't know which room you're in, and you'd better wait for my colleague (who came back 20 minutes later while in the car my friends despaired wanted to rest as soon as possible after a long journey). Then the colleague came back, opened the car park, and we paid for the "Suite Deluxe" rooms - note the Deluxe - ($165). We walked (alone, no assistance from them...) the 50m with our things to the building. We settled into our rooms. Surprise: no running water for the toilets, taps or showers. The door of the bathroom window is broken and impossible to close and the balcony and the secondary window of the room look out onto a neighbouring hotel with the noise and music loud. Suite DELUXE" room. We went back to the reception to complain. The manager was still on duty. We told her we had no water. She instantly replies "ah but you were warned by the hotel's Whatsapp group", we sent a message at 5pm". We just stared at her, speechless, and told her we'd arrived around 8-9pm. We didn't even know that there was a WhatsApp group or that anyone had told us about it. She then joined us in a long speech of "sorry indeed we've had a water problem in this building since today which will be sorted out tomorrow morning. -Word for word - this is NOT OUR FAULT OR RESPONSIBILITY (???? SORRY ? So you own a hotel and you deny the responsibility you owe to your customers???). After 15min of "speech battle" she finally agreed with us, then told us that we could cancel the rooms and get a refund before leaving the hotel. So at 10pm on the evening of a Carnival bank holiday, we had to go back and find 3 rooms miraculously available? A completely unacceptable proposal! They didn't even think of the possibility of reducing the room price for the inconvenience caused. So you pay the full rate (supposedly for their best rooms) for a bed and air-conditioning without the possibility of sh

The food is great, and the rooms are good too! During the stay, I used the shared spaces, and it worked out perfectly. You can enjoy some surfing or yoga lessons if you wish and if you are a party lover, you are one street from the bars and clubs.

I had the privilege to visit this place in the company of friends and it was a very incredible experience because it is a very cozy place, with excellent and very comfortable rooms, it has a pool and is close to the sea, the food is delicious and their cocktails are the best, the staff is very friendly and attentive, in my opinion it is a place I would visit again for its comfort and good atmosphere to enjoy in the company of family, friends or couples. The best experience in this place that offers an incredible view.