Guest User
January 31, 2023
Lets start with the positives... The setting is beautiful, Tuscany at its best. Marvellous views, natural settings and rustic countryside. However, the apartment we were in was very old, hardly clean and badly decorated. From the scratches on the kitchen furniture to the old mattresses, the whole place needed a refurbishment. Non-existent wi-fi but we didn't care too much as we were on holiday. The sofa bed were my daughters slept was VERY uncomfortable. The restaurant was very slow, clearly overwhelmed, during both meals we had (one of which was a fixed menu Easter lunch). Lastly, they tried to charge us twice for a SPA service claiming to my husband that I didn't pay a manicure - which I did (can you just check the receipt you just printed before trying to charge us again)? Overall, I felt the place was a missed opportunity for a lovely stay which ended up being a bit ruined by a very old apartment, a badly organised restaurant and mediocre customer service.