Guest User
July 20, 2023
Aside from spending one night in this beautiful hotel, we are writing this review to commend one staff member in particular who could not have been more helpful to us during a stressful time we had in attempting to charge our electric car rental. Felitia, on reception the day we arrived, showed us where the car park public charging point was. While she, like us was not familiar with how to charge an e car, she was available and interested in trying to help us. She made phone calls on our behalf, checked online, consulted with other staff members, then accompanied us to the station to attempt the process again. It was only with her help that we were successful with what we were trying to achieve. This was after she had given us a room upgrade as the hotel was quiet that night, recommended restaurants and showed us to our room. She is a lovely person with a lovely way about her. Thank you Felitia. While our stay was very short, the other staff members we encountered were also very pleasant and helpful. We had a nice lunch the day we arrived and very nice buffet breakfast the next morning. The hotel decor is beautiful, the pool very pleasant and the stay very comfortable.