Michelle
December 21, 2023
I was very disappointed with the night clerk. When i arrived at 10 pm the door was locked and i had to speak into a box. There was no greeting just how can i help you as the clerk looked at me through the glass door. Then after letting me in she still did not address me with good evening, welcome anything ! She just said reservation number. I am a gold member she never acknowledged it until i asked why she was being so rude and can she add my points which she didnt nor did she offer anything for me being a gold member. The hotel itseld was nice bit horrible customer service.