Hockley Valley Resort

The rooms are a bit dated and dingy. Musty and dirty mop water smell. Pool deck and tiles needed a cleaning. Spa was nice and food at Babo was good. Didn't use the shuttle service, but that's a convenient option. Hotel did accommodate an earlier check-in and late check-out, which was appreciated.

One of the worst stays I have experienced. Bucket collecting water from leak was one thing, then had 15hrs without power. Walked into a dresser trying to find bathroom at 2am.

I wish this had lived up to expectation for our 2-night stay over March Break. Unfortunately, for the price charged, it was underwhelming, clearly understaffed, and underserviced. One of two elevators was out of service for our stay yet we were given a room on the top floor (that wasn't ready at 3PM when we arrived-?), no housekeeping service was done on our room at all, the hot tub was out of service for our entire stay, and the main restaurant, Cabin 1865, was closed both days we were there. On our last night, the bar - our only dining option - was filled with daytrippers. We dined offsite. The spa also didn't appear to have any RMTs on staff; thusly no appointment availability. I noticed twice that the pool door had been deliberately hinged open and those using the pool/lockers were also not hotel guests. In the end, we appreciated that we were refunded the resort fees (at least!) as there were clearly no resort features to take advantage of during our stay. Again - it was March Break(!) and those visiting for the day were taking advantage of all the amenities that should be prioritized for paying guests! We appreciated the breakfast that was included and the facial I had at the spa was great. Then again, there too (at the spa) I booked a second, additional 50-minute treatment for me and my daughter on check out day and only got 35-40 minutes of the paid $400 service. Yes, we noticed! Not sure we'd stay here again; daytrip only for the slopes and maybe the winery!

The property was wonderful and cozy within a winter wonderland. We took advantage of the spa as well as the pool and hot tub. It was also wonderful to have a free shuttle to the neighbouring winery as we would not have explored that lovely venue without the shuttle.

Our visit was during winter season, so from that point of view, the experience on winter sports was very good. The room can be improved/upgraded i.e. no usb charging connectors and not clock. Room was clean.