Hey Lou Hotel Monheim am Rhein

Very friendly staff and helpful, a very pleasant experience

Nice Service~👌🏼

I am currently traveling on business as a woman by myself. Someone just tried to enter my room at nearly 10:30 PM. Fortunately I had the deadbolt set, but it made me realize that there is no interior latch or chain on the door, and no peephole so I cannot even look to see if there is someone standing outside. Also, no phone in the room and no information about how to contact staff in case of emergency. In addition, this morning I tried to go to the lobby at 6AM only to learn that the elevators do not go all the way down until 6:30AM. To meet my ride I had to walk down a flight of stairs and leave via the back entrance. Not a huge deal for me I suppose, but there was no apparent way to get out of the building without at least one flight of stairs. What would a mobility impaired person do if there was an emergency in the middle of the night? In addition to the safety concerns, this is a pretty bare bones place. You have to check yourself in via a kiosk, there is no daily cleaning unless requested, and no coffee maker in the room (and no access to the coffee maker in the lobby between 11:30pm and 6:30am).

The reception was closed when we arrived. The reception employee was super helpful. She gave me good instructions to find the card for the room, it worked out perfectly. When they miss youre phonecall, they call you back. So that is nice.

I upgraded my room online for a king-size bed with a river view, when I arrived at reception, I was charged the upgraded price, a difference of Eur 55,00, but for my surprise, the room had two singles beds and no river view, the receptionist said she had not received the information about the Upgrade, which is hard to believe, because if the price charged was for the king-size room, it means that hotel system was properly updated, the receptionist show any empathy and didn't even try to give us a solution, she simply charged us the most expensive room, blamed the Agency where we have booked and just said that we should put the beds together, this practice of selling rooms that have been already online booked online doesn't seem appropriate to me, ot os disrespectful, I needed to pay higher and the service was not delivered and Hotel didn't care about it !