Royal Decameron Mompiche - All Inclusive

To be honest, I was expecting something else, the staff treated me mid, I do recommend this resort in case you want to be treated with discourteous treatment, btw cleaning services broke my phone charger while I was at the beach, nobody wanted to take responsibility, so I went to the manager (who also didn’t want to take responsibility) I am aware is not about the money (cause is just a wire) is the action, it was a nightmare fr, I won’t come back even if I have a free night. It was my first and last time at this place.

If you want to rest could be a good choice, forget about hotel services like drinks, food, etc. Bad food, bad restaurants, there are not sports implements. Pray for good weather cuz the temperated pool is a lie.

The resort itself is beautiful. Food is ok. Drinks not that great. The days we visited we couldn’t enjoy the beach because of the weather but that is just Mother Nature. We settled for the pools which are nice. I have visited plenty of all inclusive resorts around the world and kind of know what to expect. Unfortunately, I was unpleasantly surprised with this one. Usually, after a long trip even though check in is at 3:00pm in my other experiences they let you in the lobby. Other resorts make you feel welcome from the beginning. They let you relax and serve you drinks until your room is ready. Not this one! We arrived around 1:30pm after a long drive (7 hours) with a group of 15 including my 85 year old mother at the gate they told us we had to wait outside until 2:30pm. Why ??? I don’t get it. They should at least make you wait at the lobby. One good thing I do have to mention is that they did give me a ground floor for my mom upon request. Because this resort has a lot of stairs if you are on one of the top floors be prepare to do a lot of up and down stairs. The rooms were nice big and clean. The food was standard resort food. Since we were a big group it was hard trying to make reservations for the specialty restaurants. We had to split our group. We ate at the Acantilado. Seafood was good. Now the drinks need a lot of improvement. Resorts in general serve the cheapest liquor but usually have the local beer which I was looking forward to. NO PILSENER OR CLUB what a disappointment. My family and I are Ecuadorean and we speak Spanish so we can communicate with the staff. International resorts usually have bilingual staff. Honestly, Besides the manager I don’t know if anyone else speak another language. Overall it was a 50/50 experience. Like I said before the location and facilities itself are superb, food is as expected. Drinks need a lot of improvement, customer service was standard. Definitely not 5 stars. I’ll give it 3.