Guest User
September 8, 2023
An hour after our arrival at the property, we were informed by our agency that the hotel in question no longer had room. Reservation made and paid for in the aforementioned hotel more than a month ago and an hour after our arrival we are told that the rooms are not available due to extra bookings?! Scandalous. Fortunately, our agency promptly found us another solution and we solved the problem. But I repeat, the way of approaching customers was scandalous, considering that we had signed a contract and paid in advance! Among other things, it was reported to us that it is a typical way of doing things for this structure to leave customers literally out in the open even after they have paid, so I dissuade anyone who wants to stay here from doing so. At this point I am happy that it went like this, because I can't imagine how we would have been treated during our overnight stay, if we had ever gotten there.
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