DoubleTree by Hilton Modesto

DoubleTree by Hilton Modesto Reviews

DoubleTree by Hilton Modesto

1150 9th St, Modesto, California, 95354View Hotel Details
DoubleTree by Hilton Modesto
DoubleTree by Hilton ModestoDoubleTree by Hilton ModestoDoubleTree by Hilton Modesto
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DoubleTree by Hilton Modesto Guest Reviews

3.9/5
Good
50 review
Verified reviews
Location4.0
Amenities4.0
Service3.8
Cleanliness4.0
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Positive reviews(29)
Reviews with photos/video(5)
Negative reviews(21)
Xuyanqing
Two Queen Room
Stayed in Oct 2024
Business travelers
1 review
2.7/5
Posted on Oct 23, 2024
What kind of hotel doesn't even have shower gel!!!
Molinafam101
2 Room Suite W/1 King Bed in Each Room
Stayed in Mar 2023
Other
2 review
5.0/5
Outstanding
Posted on Mar 15, 2023
Great location I enjoy the bed very comfortable and clean rooms but sorry to say but this is another hotel thats not family friendly
RamirezVeronica
Mobility Accessible Two Queen Room with Bathtub
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 11, 2022
For sure ill be staying again the kids loved the swimming pool
Anonymous User
King Room
Stayed in Dec 2022
Business travelers
2 review
3.7/5
Posted on Jan 24, 2023
Room was clean. Customer service was okay. It was a decent experience but not the best.
SweePea1
2 Room Suite W/1 King Bed in Each Room
Stayed in Aug 2022
Family
1 review
2.0/5
Posted on Sep 12, 2022
I have stayed many places and this was by far the absolute WORST place. The service was shitty but with a smile. They completely blew me off and ignored my requests and concerns. The room we got was nowhere near the same as the room we booked and on top of that..... The train, that goes by every 10 minutes and has to blow ots.horn because of the road crossing, was practically INSIDE our room!!! I have never heard a train so loud in my life. Unbelievable. They refused to change our room and stated that the room type we booked through trip.com doesnt exist, Even though the maid showed it to me and gave me a walk through. I told her At the very least could they move out room to a different location that wasnt on the end where the train was. She said "oh sorry, unfortunately the hotel was built around the train station. Nothing we can do now." Ummmmm yeah you can! Move my room. Anyways... horrible place.
Bowendaozhangyi
High Floor Two Queen Studio with Kitchenette
Stayed in Jun 2023
Family
11 review
5.0/5
Outstanding
Posted on Jun 22, 2023
The room is big and new, very nice. Hygiene: very clean Environment: right in the urban area, very good service: good Facilities: complete facilities, everything you should have in a hotel, refrigerator, coffee machine, big room, especially big bathroom Parking in the parking lot opposite, $12 a day Mineral water is not provided, it must be a gold and silver card member to be free
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Huangye
Two Queen Room
Stayed in Aug 2024
Family
15 review
4.1/5
Very Good
Posted on Aug 5, 2024
房間一般,很乾凈但是床墊枕頭太軟。 典型美式酒店
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elizabethlascheid
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 25, 2024
More than just the hotel what we really loved about this Double Tree was the service. We were greeted and valet parked our car. The front desk was great. We wanted some sort of a view, not the parking lot and they were able to deal with that. They spent time with us and clearly wanted us to be happy. We had someone take all our bags to the room and he was great. The maid staff is friendly and when you ask for extra towels and soap they are right on it. All of them could be working at a resort. I really felt appreciated. Our room was spotless, we had a double room, and the beds were very comfortable. We asked for an additional pillow and had it in 10 minutes. The AC works great, it was very hot that day. The bathroom was a decent size and boy was it clean. Everything worked and we were able to get on line very fast. We were tired both days so we just ate there. It was great. From breakfast to dinner we were very happy. They are located right off Highway 99, next door to Modesto Centre Plaza and a movie theater. We did not go to the movies so I have no idea if it is nice. The hotel is only blocks from the Gallo Center for the Arts, State Theatre, and McHenry Mansion. It is nice to just take a walk at night. Modesto is a small town but it is friendly and a great place to find peace and quiet. We always love the warm DoubleTree cookie at check-in. They have a nice outdoor pool and we took full advantage of it. It was clean and very comfortable. The fitness center is well fitted and kept very clean. It was never crowded when we were there. We loved it. We indulged in a few treatments at the AVEDA spa and then had a great, quiet nap. We loved all of it.
Response from Property: Hello Elizabeth. Thank you so much for your detailed and enthusiastic review! We’re delighted to hear that our team made such a positive impact on your stay, from the valet service to the attentive front desk and housekeeping. It’s wonderful to know you enjoyed the comfort of your room, the cleanliness, and our convenient location near local attractions. We’re also glad you had a chance to use our pool and fitness center, and AVEDA spa. We can’t wait to welcome you back and provide another fantastic experience!
mayday0710
Stayed in Oct 2024
Other
1.0/5
Posted on Oct 28, 2024
We were in town for one night for a friend's retirement party. Check-in was great and we appreciated the warm cookies. However, when we returned back later that night we noticed quite a lot of people outside of the hotel and in the lobby. We went to bed around 11:00 and about a hour or so later the noise started. Neighbors slamming doors and tvs to loud - we realize this happens. Then the loud music started and it sounded like the people upstairs were having a rave. Not only was there LOUD music but someone on a microphone as well. We tried calling to the front desk but our room phone did not work. We lasted until 5:30 am and then we got up and left - it was nuts. We will never go back and may re-think using Hilton hotels.
Guest User
Stayed in Oct 2024
Family
4.0/5
Very Good
Posted on Oct 17, 2024
Our stay was comfortable. The train was a bit much, but tolerable. Beds were cozy and location was convenient. Used valet to avoid walking anywhere downtown. We would stay again if coming to Modesto. Staff was professional and polite. They recommended a great restaurant next door.
vensah
Stayed in Sep 2024
Family
1.0/5
Posted on Sep 4, 2024
We paid around $235 for one night and we got the two queen beds and the room was DISGUSTING. We had to wear shoes the whole time in the room. Carpet was filthy and not at all like the pictures. The bathroom was at a different level of sickening. Since we only had to stay for one night we just bared thru it. Bathtub was so yucky. Anyways … wasted my money here but oh well. Only thing my daughter loved was the cookies at check in. This was the only highlight. Avoid this hotel if you can.
Response from Property: Hello. Thank you for your feedback. We're truly sorry to hear about your experience, as it’s far from the standards we strive to maintain. Cleanliness is a top priority, and it's concerning to learn that your room did not meet expectations. Your comments regarding the carpet and bathroom have been shared with our housekeeping and maintenance teams for immediate review and correction. We're glad your daughter enjoyed the cookies, but we regret that the rest of your stay was disappointing. Please know that your experience isn't typical, and we'd appreciate the chance to make things right. Thank you for choosing our hotel. We hope to have you again.
Ted S
Stayed in Sep 2024
Family
3.0/5
Posted on Sep 1, 2024
Was hoping for the restaurant, but it was closed. Limited menu from the bar but you had to eat at chairs/tables around the lobby area. Was not inviting to do that as many people were crowded around the bar and noisy. It is best if you stay here to eat at one of the restaurants a few blocks away. Parking is in a ramp across the street and they charge for it. I don't understand a hotel charging for parking. I would have expected more from a doubletree.
Response from Property: Hello. Thank you for sharing your thoughts. We apologize that our restaurant closure and limited dining options did not meet your expectations. Your feedback about the bar area and parking is noted, and we will review it with our team. We strive to improve and hope you'll consider giving us another opportunity to better serve you in the future.
Jojobeanm14
Stayed in Aug 2024
Business travelers
4.0/5
Very Good
Posted on Aug 21, 2024
We stayed her two nights in the middle of February for business. There was two weddings going on in the hotel at the time so the hotel was quite busy. The location of the hotel was perfect for finding things downtown to do and we found some really nice places for dinner and lunch nearby. I was able to walk to the Gallo Center which is where our work was at that weekend and felt safe. Honestly I never heard any of the trains anyone mentions but maybe I'm just hard of hearing. We were on the 5th floor facing the tracks and I never heard anything? The rooms were comfortable and clean and I loved the showers. Would I stay here again, yes definitely.
Response from Property: Hello. Thank you for choosing to stay with us during your business trip! We're delighted you found our location convenient for exploring downtown Modesto and that you enjoyed the nearby dining options. It's great to hear that our rooms and showers provided the comfort you needed. We're especially glad you felt safe walking to the Gallo Center and that the noise from the trains didn't disturb your stay. We look forward to welcoming you back the next time you're in town!
DGieskens
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 1, 2024
Don't expect a Hilton experience. The rooms are okay, but the service at the reception is just barely polite and more desinterested. Breakfast is ok-ish, but again not what I am used to at an Hilton, more like the breakfast you get at a roadside inn.
Response from Property: Hello. Thank you for sharing your experience. We're sorry to hear that our service and amenities didn't meet your expectations. Your feedback is invaluable, and we'll address these concerns with our team to ensure we improve. We hope you'll consider staying with us again in the future for a better experience.
MBexplore831
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 21, 2024
Went to the bar Area for the night cap and the service from Ron was outstanding!! We were tired with kids but had an opportunity to visit the bar and we were glad we did. Great customer service, detail oriented, friendly and his assistant Teresa was Soo pleasant. Recommend taking the time to visit the Bar.
Response from Property: Hello. Thank you for your wonderful feedback! We're thrilled to hear that Ron and Teresa provided outstanding service at the bar. We’re glad you enjoyed your visit and appreciate your recommendation. We look forward to welcoming you back soon!