Mercure Kyoto Miyazu Resort & Spa Reviews

Response from Property: Dear GUEST,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you enjoyed our beautiful location surrounded by mountains and the ocean.It truly is a unique and stunning setting, and we are glad it added to your overall experience.We apologize for the outdated condition of the rooms.We have not yet renovated this area, but please rest assured that we pay meticulous attention to cleanliness to ensure your comfort.Regarding the air conditioning, we understand your concern.Currently, our system is centrally controlled, making individual room adjustments challenging.However, we are considering the possibility of installing individual air conditioning units in the future renovations to better meet our guests' needs.We appreciate your understanding and look forward to welcoming you back for another stay.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for taking the time to share your feedback with us.We are delighted to hear that you appreciated the availability of our drink and snack bar during the night and the traditional ambiance of our resort.Regarding your comments about our facilities, we would like to provide some clarification.While we undertook renovations during our rebranding in April 2024, these were limited to specific areas such as the restaurant and the lobby in front of the large communal bath.Most other parts of the property, including the guest rooms, have retained their original design since the establishment of our resort over 30 years ago.We understand that some of our amenities, like the TV and lack of USB charging ports, may feel outdated to modern travelers.Your feedback is valuable to us as we continue to assess potential areas for improvement in the future.Thank you for recommending our resort to travelers on a budget who are driving.We hope to have the opportunity to welcome you back and provide you with an even better experience.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear Guest,Thank you for your detailed review of our hotel.We are pleased to hear that you enjoyed our hotel bath, sauna, and open-air bath.We apologize for any inconvenience caused by the actions of other guests in the public bath.However, please be informed that we have signs in the changing room explaining the proper bathing etiquette.We will review and enhance these signs to make them more effective and visible.Your feedback is valuable to us as we strive to provide a pleasant and respectful environment for all our guests.We hope to welcome you back in the future for an even more enjoyable stay.Yours sincerely,Management teamMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for choosing our hotel and for taking the time to share your experience with us.We are delighted to hear that everything was good and that you had an enjoyable stay.Your satisfaction is our top priority, and your kind words are a great encouragement to our team.We will continue to strive to provide excellent service and a comfortable environment for all our guests.If you have any further feedback or need assistance with future bookings, please do not hesitate to contact us.We look forward to welcoming you back to our hotel soon.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for choosing to stay with us and for taking the time to share your feedback.We are delighted to hear that you found our hotel to be a great place to spend the night.While our guest rooms have not been renovated, we are pleased that you enjoyed the lobby area.Your feedback is invaluable as we strive to enhance our facilities and services to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back again in the future.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for your feedback and for staying with us.We are delighted to hear that you enjoyed the amazing views and found the room spacious.We are glad you took advantage of the lounge's drink options during the daytime and evening hours.We appreciate your note about the distance to the town and will ensure that future guests are aware of this.Planning dinner in advance is certainly a good suggestion for a more convenient stay.Thank you again for your valuable comments.We hope to welcome you back in the future.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for sharing your feedback.We’re pleased to hear that you found our rooms spacious and enjoyed our breakfast.We understand that some areas may feel a bit dated, and we appreciate your insight as we continue to make improvements to enhance our guests' experience.Your comments are invaluable to us, and we hope to welcome you back soon for an even better stay!Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for sharing your feedback regarding your recent stay with us.We are glad to hear that you had an overall positive experience.However, we acknowledge your comments about the room facilities and understand that there is room for improvement.Please rest assured that we are continuously working to enhance our facilities and services.Your feedback is invaluable in helping us identify areas that need attention.We will take your comments into consideration as we make improvements to ensure a more comfortable stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa