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Hilton Garden Inn Missoula

Hilton Garden Inn Missoula

4.1/5100 Reviews
I was an employee for the Home2Suites for many years and understand the importance of customer service and attitude with the Hilton properties. My husband is disabled and after a long day of driving, we called down to the lobby to ask if one of the employees could bring us a couple of plates and silverware to allow us to enjoy our snack before bed. I was in my pajamas and thought this to be a simple request. The clerk that answered the telephone stated, ”we just don't do that. You will have to come to the lobby and get them”. My husband went down to the lobby and found the three clerks sitting at one of the restaurant tables, laughing with their cell phones. When he asked for the plates and silverware, he was met with an attitude like it was a pain to serve a customer. When I worked for Hilton, every request was accomodated, over and above, and with a smile! Our room was way overpriced as a Garden Inn property and not the room we had requested. Unfortunately, it was not a good experience for us and we will not stay in this Hilton property again. I wish I had read the reviews before booking at this hotel. The Marriott is just across the street and I will try that property.

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