Sheraton Gateway Hotel in Toronto International Airport

My family stayed for an overnight layover that was too brief to actually visit the city. Check-in staff were welcoming and warm - they put my wife and my young sons in a room facing the runway so the boys could watch the planes. Room was clean and well-stocked. Prompt room service. Traveling with layovers can be stressful with young children but this hotel removed a lot of the guesswork.

Worst hotel ever. I have been travel to many places, live in many hotel, motels, inns and Air bnb, this is the very worst experience I’ve ever had, noisy room, bad food, bad staff attitude and unbelievable way to charge people. First, I payed deposit by cash, then pay for upgrade to club lounge by card, but my card have been charged $100 instead of $60+ tax Front desk told me because when I inserted my card, the system will automatically charge me $100 deposit, No one noticed me this until I go down to front desk and ask them, and I don’t understand if this is how it works, why they still took my cash? They just make me pay extra $31 without notice me! I never heard Double deposit from any hotel. Second, when I double check about my “credit card deposit”(what a hilarious thing to say) refund, front desk staff told me that staff in night shift forgot about the refund so she has to do it now. She can leave her attitude to the night shift staff, I am not the person forgot to do my work. She did, hardly, uncomfortably, said “…..sorry.” at the very last second before I left. Hey! I owe her nothing okay? Third, I left something valued $200CAD in the fridge, the hotel never bother to give me a call, until I went back home and unpack my stuff then realized it, I call the hotel, they just tell me to go to “I left my stuff.com” to fill out a form them they “might” contact me in 24 hour. I was in Toronto until 4pm, Why I never got a call about left my stuff in the room? Did housekeepers just throw them away or took it and never report it? Or they did report and the hotel (which cost $300 per night) didn't bother to make that call? Fourth, my room is a the corner of elevator area, I can hear EVERY SINGLE THING from every one live in that level, ALL NIGHT! What a friendly arrangement for a person just experienced 20 hours flight arrived 2am and need to leave 9am? Let’s just don’t let her have a rest huh? Last, that club longe, which cost $60+tax, totally not worth it. I stayed in holiday inn once, breakfast are not so different, Only here have Starbucks coffee and croissants are good croissants. But I wouldn’t pay $60 just for a Starbucks and croissants. I choose Sheraton because my flight was long, I was tired, I need a good night rest while I arrive, so I am well to pay the most expensive price for a good rest, and these are are what Sheraton gave me, a nightmare from the very first to the end.

The room, the washroom was surprisingly very clean which is very unlike other Airport hotels I have stayed at. The sound proofing is very good you can not hear the noise from the airport at all. Only down side is it is in Terminal 3 so if you are flying Air Canada you have to take the train to get to the Hotel, but it is maximum 7-8 minutes away which is nothing as compared to the other hotels nearby. Worth every cent. Even the restaurant at the hotel has very good food.

Our stay in sheraton is the only good thing that happened to us yesterday after westjet cancelled our flight. It was comfy and clean. Very very nice bed.

Flight delayed. Served as a convenient place to rest for the night. Nice comfortable bed. Need to request for bathroom amenities which are more readily available in other Sheraton hotels.

It is amazing place to stay in a wonderful location! Very convenient to get to Canada Wonderland