Guest User
January 4, 2023
My child wanted to go to the Aoyama Gosho Hometown Museum of Conan during Golden Week, so I made a reservation here as it was available at short notice. I called to confirm as I have a wheelchair-bound son, but they refused in a very rude manner, saying that wheelchairs are not allowed! As a result, I was unable to book another hotel and had to give up on the trip my child was looking forward to. I have always enjoyed traveling to various places with my wheelchair-bound child, but this is the first time I have been treated like this. Nowhere on the website does it say that wheelchairs are not allowed, and even if the hotel is not barrier-free, it is normal for them to say that it will cause inconvenience, but the staff will cooperate, so if that is okay with you, please stay. In this day and age, I did not expect to be told that wheelchairs are not allowed without such a response, and I cannot believe the staff's response that says such a thing as if it is a given. If they are going to respond like that, they should write "No wheelchairs allowed!" in big letters on their official website!
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