Wavelength Hotel & Wellness Center

After the first night i felt sick, checked the pillows and they were full of mold. I reported it and the staff was rude and brought me a different pillow after i had to ask 4 times. The pillow was even dirtier than the first one (see pictures). We booked directly, and after 4 extremely dirty pillows. We decided to leave. No were did it say it was non refundable when booking or checking in. There were 2 more guest who left for the same reason. The communication with the manager and staff is extremely unprofessional. When we left the first thing they said is that they are going to rent out te room again, even when we paid for 4 days and they refuse to give the money back. Advice, don't go here at all. If you go. Don't pay up front, check the rooms and make sure it's clean and not a health risk. At this moment they have a construction site next to the pool and it get very loud.

A building site. Arrived for our 4 night stay shocked to see that the area infront of the pool to the road is a building site. Definitely wouldn't have booked it had we known in advance. We stopped 1 night hoping it wasn't going to be noisy but we were woken around 7am with the noise. Breakfast was poor, no choice given other than tea or coffee and, after asking where we got the breakfast from, we were presented with a plate of tasteless items. Disappointing when you consider what wonderful food there is in Sri Lanka. By this point we were very much regretting moving from our last hotel in Tangalle. We informed them we weren't going to stay for the rest of our booking and requested a refund for 2 nights. We were told no refunds! Needless to say we moved on and have written this review so others are aware. On the positive it is close to the beach and places to eat. The room was clean. Wouldn't recommend this hotel unless you don't mind it being part of a building site.

worst experience. came at 12pm straight from a 20hours flight. noone around and no phone calls answered. the next day they cancelled our stay and gave it to someone else. Have never experienced such a bad behavior. Not to nicest way to welcome someone to a country..

Booked for two nights. I arrived at 9 am and was able to get in my room early , checked in by a professional friendly young guy ( I didn't get his name) with a cold refreshing fruit drink. The room was very disappointing on the ground floor, very dark and you had to shut your curtains for privacy. The room was very basic, old electrical sockets, tatty falling apart furniture, bathroom had a lot of maintenance issues, toilet seat loose, things hanging off their brackets. Drawers and wardrobe broken. The window from the bathroom looked out to a dirty inner enclosure with a roof that constantly had water pouring off it and was noisy all the time. ( another reviewer mentioned this) The room was so dismal I spent as little time in it as possible. Both nights the shower was cold. They never cleaned my room the second day. The young male staff spent all their time sat by the dining area not the reception, which also made it difficult to identify staff. They could have used their time for repairs and cleaning. The pool area was a bonus but it really did not look inviting, and why use the pool when you have one of the most beautiful beaches in the world a minutes walk away? The breakfast was served at 8 am which is quite late and was very poor in comparison to all my other accommodation in Sri Lanka. With hardly any choice for vegetarians, it consisted of cold toast, egg, sausages, fruit, pancakes and some cake. No local dishes or drinks provided. I missed the second day as I had to leave early. I returned for the evening just after 10 pm to find the gate locked to the property. No answer from the bell, I also called the hotel contact numbers , no reply. With a lot of shouting, one of the other guests let me in. A very poor experience especially for a single female. I believe all the staff went out for a drinking session! The hotel says luxury budget hotel. It is anything but luxury, it was the worst hotel I stayed in on my tour of Sri Lanka. It has potential but the Management do not have hospitality skills and it lacks maintenance. The only positive is it's location to the beach and facilities. There are much nicer places to stay in Mirissa, I wish I had chosen something better.

The people that own this hotel have 2 dogs locked in a cage next to their kitchen/pool area in terrible condition. I called the local animal rescue and offered to pay for the dogs to be treated - not taken, just to have their health checked and get some treatment for their skin. The owners would not allow them on the property or to help in any way with the dogs. They were locked in the cage in the sun all day ripping their hair out and biting at the cage to escape. It is full of filth and absolutely appalling. I understand they may not have the funds but to reject my assistance in trying to help these poor dogs and cover the cost myself for no reason is just not ok. Please do not support these people.

We visited 5 years ago and decided to return because breakfast and location was so good. Obviously location is still great but breakfast was very disappointing. Now it is a buffet and staff are not very attentive. The new pool looked great but chairs around were dirty and unappealing. Toilet seat just didn’t fit the toilet.