WE WILL NEVER STAY AT THIS HOTEL EVER AGAIN AND WE ARE IN MIAMI EVERY YEAR FOR AN ANNUAL EVENT. I wanted a hotel near the Hard Rock Stadium and saw the Stadium Hotel was close by. Many of the other more well-known hotels were further away and more expensive. Eventually I realized why the Stadium was less expensive. Read on… Unfortunately, two hotel employees (security and whoever supervises security) ruined our experience. Despite ALL the other employees we interacted with being VERY helpful and polite, will we never be returning to Stadium Hotel. Halfway through our stay, we decided to extend our visit by one more night. I personally went down to the front desk to confirm availability and extend my reservation. The gentleman at the desk was very pleasant, entered the information into the computer and told me I was “all set.” Several mornings later, at the time we would have been checking out had we not extended our reservation, (I was at a job off the hotel grounds) my wife was working remotely from our room. A woman showed up at the door to “remind” us it was time to checkout. My wife explained that we had extended our reservation and been told we were all set. The woman said she would let the management know. My wife then got on a very important Zoom but was interrupted by incessant calls to the room by the front desk. She directed them to call me on my cell, but explained I was working and it may take me a few minutes to respond. One minute after my wife hung up, she got yet another call badgering her saying we had not yet paid for the upcoming extra night. My wife got hold of me via text and I called the front desk from my cellphone. The front desk told me they had no record of my extension because I had not paid for the upcoming night. I told them when I extended no one told me I had to prepay and that I was told I was all set. I said they could run my credit card on file if they needed payment immediately. They said I had to be there to sign, but it could be taken care of when I returned in a few hours, not to worry. Yet, just two minutes after I hung up with the front desk, my wife got call after call stating we hadn’t paid and I had to pay right then in person. My wife yet again explained and offered to go down with her credit card, but they said they would not accept it because I had the reservation (which of course makes no sense since they also claimed I didn’t have a reservation). She explained I had spoken with someone just a few minutes ago who said I could take care of it in a few hours, and that she could not keep answering the phone because she was on a work Zoom. She asked to speak to a manager (who she could hear in the background was the one insisting the front desk keep calling her), but the manager did not take her call and sent her to voicemail. Five minutes after my wife was sent to voicemail, there was a knock on the door. Again, she interrupted her Zoom. This time security was at the door.
Excellent
106 Reviews