It did not start off very well at all. There was a customer trying to check in and they had issues. There were multiple people in line and the other worker just stood in the back and stared at everyone. This work ethic did not change the next day when I saw someone waiting at the front desk and the desk clerk was in the back playing on their phone and would not help them. I stood there for a little bit to watch. After about 5 minutes they finally decided to help the person at the desk.
The room had a very bad smell and it was easy to see that the room was not overly clean in general. Walls seemed thin as it was very noisy at all hours.
Fast forward to check out. Immediately upon returning home I realized that we had forgotten some items in the room. A couple clothing items and a more expensive electronic. I called the hotel every day for three days. They kept saying they would contact the housekeeper and get back to me, they never did. Finally on day five when I called they said they did not have anything. I told them that I did not have any expectation that they pay for the item, but I was concerned about the fact that they have an employee that steals. They did not seem at all concerned about it. I asked to speak to the manager, again to let her know that they have an employee that steals. Again, my fault for forgetting it. No intentions of trying to get them to pay me for it. The manager refused to return my calls to discuss.