Phoenix City Hot Spring Resort Reviews

Very dissatisfied. The pillows and quilt were extremely dirty. I have allergies and have rashes all over my body. never come back

The platform showed a 1.35 bed, but it was actually only 1.2. I contacted customer service and the reply was that it was the platform's fault. Will not go again in the future

Let me start with the conclusion. The hot springs are not bad, but the staff is not. This is the first time I encountered a thief in a hotel in so many years. If you want to choose this hotel, you must be careful about your belongings. There are thieves in this hotel, and they are most likely the waiters. Checked in on the 11th and booked a total of 7 rooms. To be honest, the hot springs are pretty good and the price is not outrageous during the Spring Festival holiday. Because I planned to go to Pingtan Island on the 13th and checked out on the 12th, I chose a hotel in Mawei (close to Pingtan Island). After checking out, I went to visit Sanfangqixiang. At around 1pm, I received a call from the hotel saying that I had forgotten something. I suddenly became nervous because I had thousands of dollars in my pocket that my daughter gave me during the Chinese New Year. I drove to the hotel in a hurry. When I got to the front desk, I felt my pocket and found it was empty. I checked the hotel surveillance and confirmed that only two cleaning staff and the front desk had contacted this person. piece of clothing. This matter will be difficult to handle as long as the other party refuses to admit it. Thousands of dollars are too much to hide. Finally, I called the police, hoping to use the power of the police as a deterrent. I went through the procedures and recorded a confession, but it had no effect. He could only admit that he was unlucky, and the hotel didn't make any comment. If he said compensation, wouldn't he admit that there was a thief? In the future, you should take good care of your belongings when staying in a hotel. Whether it is surveillance or the police, there are always things they cannot do. Let’s learn a lesson.

Facilities: There is no laundry room. The air conditioner is hot and cold. There is no razor in the room. The room lights cannot be controlled individually. The light is still very dark. The bed is not firm and always makes noise. The experience is very bad. Hygiene: There is still hair left in the bathroom tub and the smell is very strong when entering the room. Environment: There are no restaurants around and there are no takeaways. It’s very remote. Service: Takeaways cannot be delivered upstairs, and there are no robots. When calling the front desk, the attitude was very bad. Asking for water to be delivered to the room, it was not delivered until check-out.

The hot springs are pretty good. I went on a Friday night and there were no people there, so it felt good. I regretted staying in the hotel. I wanted to go there with my high school kids to relax on the weekend, but I didn’t expect that the hotel was not in the mountains like Yongtai and Guihu. The air and surrounding environment were very bad, and there was nothing to visit around. It was just a hotel in Minhou. In the suburbs, there are factories and houses across the road, and the street along the main road is very noisy at night. When I booked the room, I made a note that I wanted a quiet room, but I was still given a room on the 10th floor along the street. There were all the heavy trucks and dirt trucks passing by at night, and the resonance caused by a bridge was so loud that I slept until midnight and wanted to drive home right away.

The room is good, the breakfast is good, and it's good to take a bath with parents in the hot spring to relieve fatigue. The price is a little expensive, but the ticket includes breakfast! It's a great place for a family vacation! Hygiene: clean Environment: good Service: in place Hot spring ticket with breakfast

Our group of 4 adults and 2 children learned that the hot springs here are very good, so we came here especially. It is undeniable that the quality of the hot springs is indeed good. After all, it is listed as a five-star hotel, but the corresponding management of this hotel that looks like a five-star hotel really makes people feel mixed. Then Furious! We arrived at the front desk of the hotel at around 17:00 on 1.24 and were told that the room hadn't been cleaned yet, so we needed to wait patiently. During the Spring Festival, we, as customers, could understand it; There was a lot of blood on my hands. Well, maybe my grip was too strong and the glass burst because I couldn’t handle it. I didn’t bother to disturb the room service. I cleaned it up by myself and planned to check out tomorrow morning to compensate for the glass. It’s a lot worse. After all, the Chinese New Year’s is still bleeding. My wife reassured me that I’m safe, and the Chinese New Year’s day doesn’t want to make a fuss, so that’s fine. Then, the next morning, when I got up to have breakfast, I was caught by a gentleman at the front desk of the restaurant. Stop, ask to show the room card and swipe the card to enter. After the waitress swiped the card, she told me that my room number has already entered two places. I was wrong. . . I didn’t react when I heard this, and then my wife came out and told me that she didn’t want to eat, and asked me to take my daughter to eat, but this process happened at the front desk of the restaurant, these two waiters who just told me something was wrong In front of Ms. He, I thought about it carefully, and it seemed that something was wrong. I felt very bad, and I asked the friends who went with me, and it was the same. . . I also understand the hotel's breakfast rules, but I don't seem to have encountered the need to swipe the card one by one when eating breakfast in other five-star hotels, and I have never been told that I was wrong early in the morning of the holiday, so I will try to ask The person in charge of the hotel, how do you feel when you encounter such verbal communication as a guest? Is your hospitality way to treat all the guests who eat breakfast as if they are here to eat? This breakfast was very unappetizing, and it made me quite annoyed. I am a person who is not willing to complain easily, but I still wanted to compensate him for a cup of money until breakfast, not to mention that I was bleeding, and this The hotel management thought we were here for breakfast, so I went to the hotel reception to complain on the spot. Although the lady in charge of receiving me at the reception was rather blunt, she at least apologized and went to the restaurant to pack it herself. Breakfast was delivered to my room, which finally restored the image of this hotel that looks like a five-star hotel, but I still want to write this matter here to remind the guest officers who read this comment that this is a hotel Guests are treated as a hotel for breakfast, so be mentally prepared before going! I will continue to report this situation officially to this hotel!

Noisy all night with the window facing the road

I booked a room but didn't have a room. I upgraded to a so-called room type that was not for sale. The price/performance ratio was too low. The entertainment area is inside the hot spring. You can't get in after you come out. It's unreasonable. There is a glass electronic scale. It is not placed on the floor of the cloakroom or washroom. It is placed in the middle between the washstand and the floor. The scale can only be put halfway in. When the children saw it and stepped on it, they knocked it down and broke it. Both of them were stabbed in the foot by broken glass. It was okay to pay 100 yuan for breaking something, but the hotel didn't understand safety at all and the items were placed unreasonably. Fortunately, it wasn't a child who was stabbed in the foot.

The soundproofing effect of the room was so poor that I had diarrhea twice after breakfast, which was a bit inconsistent with the room price.

Quiet and hygienic, the room is super big, and the pool is big enough for a family of five to take a dip together.

Spacious room, good breakfast, good room service. The ordering service in the Chinese restaurant is relatively poor, the serving speed is slow, and the waiters have a bad attitude. I hope to strengthen service training!

rich breakfast, clean room

The environment is not as good as Xishan. The hotel and the hot springs, bathrobes and towels are not compatible! After taking a hot spring bath, I had to go back to the hotel to take a shower! Children under 120 are required to pay entrance fees, Xishan does not charge, Yuanmai does not charge, but this one does! There are too few varieties of breakfast and not many people! There is no coffee, no black tea, and the only fruits are tomatoes and dates, which is too bad! Anyway, I will not go there a second time!