Yuzawa Ishiuchi Maruyama Nozomi Ryokan

In fact, this hotel is not bad, but the response from the person in charge made our experience bad! 😔 ❌We booked a four-person bed (extra money, two people staying), but we were only given a twin bed, and they didn't solve the problem for us during coordination. They forced us to contact trip's customer service, and they had to go through many difficulties/communications before they gave us what we should have expected. something for us. Because of this, our skiing time was delayed for 2 hours! ❌The door lock is broken and I have to change rooms again, which wastes time again. ❌The password for the key is useless and is the same for every room. ❌The picture shows a bed frame, but it is indeed a tatami Apart from the issue with the person in charge, everything else is fine: 👍The hygiene is very good. Although it is a public bathroom and toilet, it is very clean. 👍There is a water dispenser and microwave 👍The lady who manages the hotel is very nice and will help us patiently 👍There is a drying room to store ski equipment 👍It only takes 2-3 minutes to walk to the ski resort 👍The room has a small balcony and the view is very nice ⚠️Room heating is available from 5pm to 10am ⚠️There are no nightgowns and towels, you need to bring your own