Kurokawa Onsen Yama No Yado Shinmeikan

The day before check-in I called to book a shuttle service from Kurokawa Onsen Station to the ryokan, but our family waited at the bus station for 20 minutes after getting off the bus yet to wait for the hotel shuttle, because the phone card did not have a Japanese phone number, we could not contact Saya. Seeing other tourists who got off the bus together got on the hotel shuttle, We had to drag our own luggage to the inn, after arriving at the inn, the staff only retorted that there had been to the station, but did not see us, we clearly made an appointment to pick up at 3:30, we had arrived at the station at 3:25, the staff even said see It was really unacceptable that we dragged our luggage for half an hour to the hotel without us