Holiday Inn Express & Suites Milwaukee NW – Park Place

Cleanliness: Multiple users praised the hotel for being clean, with mention of clean rooms, towels, and bedding .(based on 1 review)

When I arrived to the hotel, I didn’t feel welcomed. I think one lady was the manager and she just looked mean. I had just booked my stay there due to another hotel not having a working pool. I also had been to this hotel a previous time and had a good experience. However this second experience was not good. When I got into my room soon as I open the door there was a spill that looked half dried up (maybe coffee). And there were crumbs on the floor. That made me feel they did not clean the room at all, so I can only imagine the bathroom probably wasn’t even touched and who knows if the bedding was even fresh. When I informed the staff of the cleanliness, she wrote it down on paper and said she noted it for housekeeping. She then proceeded to tell me “but if the crumbs are bothering you that bad then I will give you a vacuum.” I paid my money for a clean room not a dirty one. Why wouldn’t it bother me???? Who wants crumbs and dirt present from the previous people??? The pool did work and my kids enjoyed themselves although the sprinkler part in the kiddie pool did not come on. When i was getting ready to lay down for the night, I got up one more time to get something, and I instantly saw a roach on the counter by the coffee maker, and when I turned the light on two baby roaches came running out. I instantly got me and my kids out of there because that is just a no for me. Oh and not to mention the hotel gave ******* a hard time approving a full refund for me.

Great stay A great stay overall. Check in was easy and fast, they put a hold on your card for the $150 for incidentals so make sure to have one to cover that. Our room was very spacious and thats why I booked it especially. Beds were a tad hard, pillows were good. Pool was OK, I also booked this hotel because of the kiddie pool, the water was warm but the sprinkler didn't work, my grandgirl was disappointed. Other pool was pretty small, there was a lot of kids so it was very loud in that small space. Breakfast was hot, scrambled eggs, fried potatoes, 3 different kinds of sausages, biscuits and gravy as well. Loved it!