christineMH
June 14, 2024
Stayed for two nights. On the first night, there was a sudden power outage. I went to the front desk to inquire, but they just said that the nearby area had a sudden power outage and I didn't know when it would be restored. I could only wait. The front desk staff did not express any apology for the disturbance and inconvenience caused to the guests. At least a hypocritical sorry is better than saying nothing. The hotel did not provide any explanation or remedial measures. I was surprised that the chain hotel was so unprepared for the emergency response to the sudden situation. On the second night, the wireless network suddenly disappeared. Fortunately, I only stayed for two nights. If I stayed for the third night, I don't know what would disappear. I will never stay here again. This is the first and last time. If you are a tourist who goes to the Sheraton brand, I strongly do not recommend it. After all, there are still many choices of hotels in the Bay Area. There is no need to spend money to suffer!
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