Play on the Sand

We booked a superior studio apartment through ******* and believed from the pictures/ description that we would be staying in a lovely building with a nice garden and that there would be daily housekeeping as advertised. Unfortunately this was not the case. Our apartment was above a derelict restaurant and to the other side was a building site. (Noisy due to building works on the Saturday morning) Although it is advertised as having a garden, there is NO garden for the superior studio. I would also not consider it as superior. It is a basic apartment with basic facilities. The curtains have stains and do not actually close properly The sofa although is covered by a blanket, has stains too. There is a shelf in the bedroom which is very loose and is not safe to put anything on it. The TV does not work. The shower pole is loose. The 'working area/ shelf' is extremely flimsy and could collapse if anything of weight was put on it. View from window is a building site. The advertisements of this particular apartment on ******* and other websites are showing pictures of a building that may be part of Play on the Sand however the apartment we had, is not part of that building and therefore it is totally misleading. Daily housekeeping (as advertised) only happened once during our 4night/ 5 day stay. Communication with the hotel management is non existing if you raise an issue. They did not respond to me and therefore I went through ******* with my concerns. ******* told me that Play on the Sands would refund £50. This is an insult considering how much we paid and the fact we were there for 4 nights/5 days. ******* then agreed to refund a further £30 so £80 in total. Although we accepted the £80, I made it very clear that I still believed this to be unacceptable. The management team did message me to remind me we had to be out of our room by 11am and wanted to know what time we would be leaving. I did not respond. Positives Apartment is a reasonably size. Good location Towels were good quality. Sea view from the balcony but the view from the window is a total building site. Very near O Hamos amazing restaurant- 2 min walk. Beach on your doorstep.

Amazing stay! Very well located, close to the port and several restaurants. The restaurant of the Hotel is so good! It is very authentic and the portions are great. The communication with the team in charge was clear and on time. They offered airport service which was affordable and the driver was super friendly