Courtyard West Orange

Convenient location near amenities and attractions. Clean, quiet rooms with comfortable beds. Disappointment due to no complimentary breakfast and perceived high prices for offered options.

Beds seem old and are quite uncomfortable. Had to ask for fresh towels. No safe. Refrigerator froze our drinks. No luggage rack. SLIPPERY showers. Most importantly, security was nonexistent. We walked into the hotel on our last night, followed by a food delivery guy who just walked right in and proceeded to go up the elevators. There should be security in the area of the lobby.We will not return to this Marriott.

As Bonvoy members and repeat guests, we booked two adjoining rooms at Courtyard Marriott West Orange expecting a quality stay. Instead, we experienced bias and humiliation. Our children were in the pool for less than 15 minutes when Assistant GM Sebastian Alexandra told them to get out, citing a wristband policy we were never informed of by the general manager during booking or check-in. My wife and I went to ensure everyone exited and briefly greeted someone we knew (not in our group). Sebastian saw a few unrelated kids still near the pool and ran to call the police—assuming they were with us. He never asked questions and escalated the situation without cause. He gave conflicting explanations and showed us a random rules sheet we never saw or signed. He also made a snide remark about us booking through *******, as if that made us less deserving of respect. All kids were well-behaved and under adult supervision. If there was truly an issue, why weren’t we asked to leave? Update: We contacted ******* for a refund. Sebastian denied it, falsely claiming the kids were “causing a commotion.” This was not policy enforcement—it was internalized racial profiling. We won’t return.