Hotel Luxor

The hotel boasts spacious, modern rooms with balconies, impeccable cleanliness, and friendly, professional staff. It offers a large pool, great location near the center and beach, and a varied, abundant breakfast selection.

Pro’s They made attempts at some entertainment in the hotel terrace on an evening which was pleasant. Also one evening was a complimentary aperitivo with drinks and snacks, this was very well organised and very nice. The location is great, just minutes from the beach and town centre. Note they do not have a pool in the hotel grounds but the pool is only a couple of minutes walk away. The pool is open to the public and shared with other hotels, but the Luxor does have an area where beds are reserved, so even though the pool was very busy there was never a problem finding beds. Room service was good, rooms are brightly decorated and were always clean. Con’s Generally, the inconsistency of the food. Don’t be fooled by the management pictures on TripAdvisor. The food is generally below par. Sometimes very good.... sometimes average and sometimes just very bad! The first night we had fish. Unfortunately it was terrible and tasteless... the hotel is next to the sea... what a shame! Cold desserts were often sitting out on the buffet and not properly chilled. Once we took a tiramisu and it was actually over room temperature getting warm! One night we were sitting for dinner and two guests near us were eating totally different food to everyone else (real grilled seafood... ) we asked what they were eating we were told its from a 'different menu... special order'.... which no one told us about or didn’t exist anywhere!?! What is that, preferential treatment to friends or regular customers…. or just really poor running... because absolutely no other special menu options were offered to us. Once day chicken arrived under cooked (actually pink in the middle) (and note this was for a child also)... we asked if they can put back on the grill they replied ‘yes if you want it well done we can do it’... (well done?? Its chicken!!) :-) Another day, chili con carne... absolutely no flavour... just salty tomato source and mince... literally... that was the ingredients and taste... also it was supposed to be tacos... but actually only arrived with half a dry tortilla... Another day, we ordered deep fried prawns, sounded great... but they actually left the shell on the prawns! So if you bite into it you get the shell... never ever have we seen this before. You don’t leave the shell on deep fried battered prawns… ever. Although our deal was All-inclusive note there was not even coffee included... not only you cannot have your coffee at the table after the meal... you have to leave the table and go down to the bar. Very strange. We raised our concerns, mainly based on hygiene... many covid rules were broken around the hotel, staff and buffet. The management wasn't interested and was defensive. This is a major mistake from a hotel management not caring about the clients. I have stayed in hotels all around the world and never once had such a defensive reaction... nothing worse than when the management think they are better than the guests and