Top rated hotels in Milan

The Westin Palace, Milan
4.1/583 Reviews
Brera
It is very true that a picture and an image tell their own powerful story! When my husband Guy and I arrived back at the Westin Hotel from Florence, Guy got down on the floor of the hotel reception on both knees to offer a prayer of thanks to Riccardo, the Head Concierge of the Magical Concierge Team. This is how grateful and delighted we were with the services of the Concierge team of Riccardo, Andrea and Silvia. Riccardo was unphased by us not having made Porter reservations for the Railway station. He said he would find a way to help for us with our large luggage. The combination of Riccardo’s skills and connections achieved a mini miracle; our taxi driver to Milan station had been briefed on how to secure porter assistance and the plan was executed with military precision. A young man appeared from nowhere to provide this assistance. This type of service can only be achieved by a Magical Concierge Team. Riccardo, Andrea and Silvia also scored perfection on our return journey from Florence to Milan. As the train arrived at Milan Central, Porter Andrea was holding up a sign with my name on it with the universal thumbs up signal. Watching this Porter lift two suitcases weighing around 20 kilos each from the overhead baggage rack as though they were a feather, was astonishing. Between them Porter Andrea and Mario, the driver of the chauffeur service ensured a seamless arrival back at the Westin. We recommend this Concierge team without any hesitation as the best.

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