Vmaison Brera Milano

Situated a few streets up from the centre of Brera this was the perfect hotel for a city break. My mother and I shared the Junior suit which was fabulous. The smallness of the hotel was lovely too as it was a welcome break from the bustling city centre. The staff where outstanding and considerate that we only spoke English. Each morning we had breakfast in the downstairs lounge which had a fabulous range of pastries, cooked food and fruits. In the evenings the lounge is transformed into a vibrant cocktail bar and restaurant which was booked up every night! If I was too come back to Milan I would love to stay here again and will defiantly look to stay in similar style hotels in other cities. Thank you for having us.

It pains me to write this because this is a pretty charming hotel that unfortunately suffers from poor management. I have stayed at this hotel a couple of times. It is so beautifully appointed and the location is fantastic. On my last trip there in July of 2024 I was informed at check in that they were working on repairing an air-conditioning problem. This is an expensive boutique 5 star hotel and over the two days that we were there the problem was never rectified. I was told by management that there would be some sort of compensation for my 2 night $1200 stay due to the fact that the room was boiling and sleep was hard to come by. It was absolutely TERRIBLE and you couldn't open the windows to cool down due to mosquitos. Really unacceptable for a 5 star hotel. Upon checkout I was told that someone higher up the management chain would have to approve a discount on my $1200 two night bill. I was given an email to try and rectify the bill. I never got a response to my email and here I am with the burden of having to spend my time and energy fighting for them to do the right thing I really want this hotel to succeed but I feel really ripped off and felt I should share this experience. This was an EASY thing to make right. While I was there I was so kind and understanding while they tried to fix the problem. Perhaps they read this as weakness on my part? These things do happen but you absolutely have to compensate your guests. You can not charge them full price for terrible guest experience.